Front Desk Client Service

CURRICULUM VITAE

FLORENCE OWUSUWAA AMPOFO

Personal Information

• Date of Birth: 22nd September 1998

• Nationality: Ghanaian

• Contact Address: C/O Richard Ampofo, P.O. Box 20, Dormaa

• Phone: 055******* / 050*******

• Email: *************@*****.***

CAREER OBJECTIVE

An ambitious and self-motivated individual with expertise in typing, office management, communication, and secretarial practices. I seek a role in a reputable organization where I can leverage my skills, knowledge, and experience for personal and professional development. QUALIFICATION

• Higher National Diploma (HND) in Secretaryship and Management Studies EDUCATIONAL BACKGROUND

Sunyani Technical University

• Programme: Business Administration (Secretaryship and Management Studies)

• Period: August 2017 – June 2020

WORK EXPERIENCE

• Client Service Officer

• First Index Premiere (August 31,2024 to Date)

o Serve as the primary point of contact for clients. o Address customer inquiries, complaints, and requests promptly and professionally. o Provide information about products, services, and policies. o Manage client accounts and ensure satisfaction with services. o Assist in resolving issues and escalating them to the appropriate departments if necessary.

• Maintain records of customer interactions and transactions.

• Collaborate with internal teams to improve customer experience.

• Ensure excellent service delivery and foster client relationships. Direct Sales Representative

Fidelity Bank (Sunyani Post Branch)

• Period: April 2023 – June 2024

• Responsibilities:

o Account opening.

o Assisting customers with form filling and inquiries. o Handling other roles as assigned by management.

Administrative Assistant

Happy Home Roofing Systems, Sunyani (April 2022 – April 2023) o Front desk operations and information dissemination. o Selling roofing materials and ensuring customer satisfaction. o Daily account balancing after sales.

National Service Personnel

Ghana Cocoboard (Seed Production Division), Sunyani Branch (November 2020 – August 2021)

o Receiving and typing letters.

o Running photocopies and recording fuel expenditures. o Recording daily activities.

Industrial Attachment

Ghana Life Insurance, Sunyani Branch (July 2019 – September 2019) o Managing cheque and cash transactions at the bank. o Typing letters and maintaining client records.

o Participating in company research and dispatching letters. SKILLS & ABILITIES

• Proficient in Microsoft Office Suite.

• Strong communication and interpersonal skills.

• Ability to work independently and collaboratively. HOBBIES

• Reading

• Cooking

• Listening to music

REFERENCES

1. Mr. Adams Safian

Business Development Manager, Fidelity Bank

Phone: 024*******

2. Very Rev. Richard K. Ampofo

Methodist Church, Ghana (Wamanafo, Bono Region)

Phone: 054*******

3. Mr. Emmanuel Kwasi Ameyaw

CEO, Happy Home Roofing Systems

Phone: 020*******

Contact this candidate