Product Development Senior

Jared Brandau

Product Leader

404-***-**** ************@*****.*** San Antonio, TX LinkedIn

Summary:

Accomplished senior product leader with over a decade of experience in product development, operations, and services within the education sector, specializing in conceiving strategic visions transforming them into tangible outcomes. Proven track record in leading cross-functional teams, forging strategic partnerships, and driving technological innovation to boost educational outcomes and business growth.

Work Experience:

Director of Product Development Pearson: Enterprise Learning & Skills 07/2022 – Present San Antonio, TX

● Led the development of a new B2C college lead generation technology platform increasing lead volume by tenfold.

● Directed the development of a B2B2C enterprise college lead management technology platform supported by 9 Gen AI enabled features to improve conversion rates by 20% and team efficiency by 28%. (In progress)

● Identified and unlocked revenue opportunities with 3 key client accounts resulting in 23-50% increase in account value.

● Led the development of a new service based product to new international market. (In progress)

● Spearheaded a multi-million dollar project to revitalize existing products and the development of new higher education curriculum, impacting over 3,000 learners annually and improving user engagement by 15%.

● Responsible for creating and maintaining the product roadmap, business cases, and OKRs.

● Managed vendor procurement and strategic partnerships that aligned with content technology and organizational goals.

● Initiated and executed maintenance schedules for key products, ensuring relevance and compliance with accreditation standards.

● Awarded the compensated Workforce Wonders accolade for outstanding performance and leadership.

Product Manager Pearson: Accelerated Pathways

11/2019 – 06/2022 San Antonio, TX

● Led the cross-functional team developing the next generation college credit management system, boosting operational efficiency by 25%.

● Led staff of 50+ in Customer Service, Course Operations, Academic Advising, Faculty.

● Responsible for User Requirements and Backlog.

● Oversaw strategic relationships with over 12 national colleges, enhancing collaborative product development.

● Directed course catalog management of 300,000+ college courses, 2,000+ colleges, and 8,000+ degrees facilitating robust course options for students.

● Conducted industry regulatory and accreditation compliance. Product Manager Lumerit Education (acquired by Pearson Inc.) 02/2016 – 10/2019 San Antonio, TX

● Developed requirements and managed backlog for the industry’s first unbiased college cost comparison technology platform resulting in a 31% increase in lead conversion.

● Managed a team of 18+ including the Customer Service, Course Operations, and Academic Advising teams.

● Named inventor on patent pending business process

● Led data analysis and product work-streams during company acquisition.

● Established strategic relationships with over 12 national universities enhancing collaboration and program success.

● Assumed responsibility for and revitalized the Customer Service team and customer satisfaction, elevating SLA achievements from under 80% to over 97% through strategic management and culture rehabilitation.

● Aggregated and maintained a course catalog containing over 50,000 college courses ensuring regulatory and accreditation compliance.

Product Owner Lumerit Education

09/2012 – 02/2016 San Antonio, TX

● Developed requirements and managed backlog for a first of its kind, cross institutional, college credit and transfer management information system.

● Supervised a team of 10+ academic advisors serving over 4,500+ learners annually achieving top industry Net Promoter Score (NPS) of 80.

● Provided detailed industry and performance analytics to executive leadership

● Maintained an extensive catalog of over 36,000 college courses. Degree Consultant Lumerit Education

06/2010 – 08/2012 San Antonio, TX

● Prepared tailored college credit plans saving students substantial tuition costs and time while maintaining top customer satisfaction scores.

● Achieved the highest customer satisfaction scores in the history of the department.

● Trained and coached all new hires.

Education:

Bachelor of Science Business Administration Thomas Edison State University Certifications:

Certified SAFe 6 Agilist Scaled Agile Framework (SAFe) Certified Associate in Project Management Project Management Institute Volunteering:

Foster Adoptive Parent Bair Foundation

2018 - Present San Antonio, TX

Community Group Leader Hillside Fellowship

2015 - Present Spring Branch, TX

Skills:

Product Development, Product Management, User Requirements, Roadmaps, Operations, Strategic Partnerships, Technological Innovation, Team Leadership, Business Strategy, Stakeholder Engagement, Change Management, Sales Engineering, Jira, Smartsheets, Lucid, Power Automate, Excel, Analytics, Scaled Agile, Journey Mapping, Cross-functional Teams.

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