Customer Service
Resume:
Brianna Smith
Clarksville, TN *****
*********@*****.***
Professional Summary
Accomplished customer service professional with 6 years of experience in hospitality. Proven track record of delivering exceptional customer service, maintaining cleanliness and organization, and supporting team members. Hardworking and detail-oriented server and cook with 9 years of experience in the food service industry. Seeking new roles with diifferent responsibilities, industries, skill sets, the ability to actively learn new things within the role, and explore opportunities. Authorized to work in the US for any employer
Work Experience
Cashier and Customer Service
Big Lots Stores, Inc.-Clarksville, TN
April 2025 to Present
• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
• Assisted with inventory management by monitoring stock levels and notifying management when products needed to be replenished
• Maintained knowledge of current promotions, discounts, and loyalty programs to inform customers about potential savings opportunities
• Fostered a positive work environment by collaborating with colleagues on team-building activities such as organizing employee recognition events
• Managed cash register float by accurately counting money at the beginning and end of each shift Temp Warehouse Associate
Coworx Staffing-Clarksville, TN
April 2025 to May 2025
• Efficiently organized and maintained inventory in accordance with company standards
• Collaborated with team members to complete daily tasks in a timely manner
• Maintained a clean and organized work area, promoting safety and efficiency Server
Golden Corral Corporation-Clarksville, TN
October 2023 to February 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering beverages in a timely manner
• Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
• Supported fellow team members during busy periods by assisting with tasks such as refilling condiments or running food orders when necessary
House Cleaner
CND Mean Clean-Clarksville, TN
August 2021 to May 2022
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
• Utilized various cleaning tools and equipment effectively to achieve optimal results
• Completed deep-cleaning projects on a regular basis, such as carpet shampooing or window washing
• Assisted in organizing cluttered spaces or storage areas for improved functionality
• Increased efficiency by implementing time-saving strategies during the cleaning process
• Maintained a clean and organized work environment, including storage areas for equipment and supplies
Prep Cook
The Looking Glass-Clarksville, TN
June 2018 to October 2018
• Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
• Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
• Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
• Followed proper food handling procedures to minimize waste and maintain freshness
• Collaborated with other team members to complete prep tasks efficiently during busy periods
• Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements
• Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
• Maintained knowledge of menu items including ingredients used in each dish
• Maintained a positive attitude while working under pressure in a fast-paced environment
• Followed all food safety regulations and guidelines to ensure a safe dining experience for customers/ guests
Waitress/Cook
G's Pancake House-Clarksville, TN
August 2015 to October 2018
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
• Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
• Supported fellow team members during busy periods by assisting with tasks such as refilling condiments or running food orders when necessary
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Maintained a clean and organized work area, adhering to sanitation regulations
• Managed multiple orders simultaneously during peak hours while maintaining accuracy Education
Some College
Austin Peay State University
August 2018 to October 2018
Skills
• Communication (8 years)
• Kitchen Experience
• Restaurant Experience
• Computer skills (2 years)
• Teamwork (8 years)
• Leadership (5 years)
• Food Preparation
• Cooking
• Cash Handling
• Customer service (8 years)
• Serving Experience
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