Customer Service Substitute Teacher

Rita Stovall

Gastonia, NC ***** Phone: 980-***-**** **********@*****.***

Profile

Professional Substitute Teacher with over 20 years with Gaston County Schools. Ability to communicate effectively. Highly trustworthy, ethical, and discreet; committed to superior customer service. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Skills & Abilities

MS Office

Keyboarding 45 wpm

Receptionist

Customer Service

Attention to Detail

Effective Communication

Employment History

Gastonia County Schools, Gastonia, NC

Substitute Teacher, 8/1998 to Present

Assume duties of regular district/school classroom teacher implementing existing lesson plans in a manner that ensures integrity of academics while motivating students to learn and participate.

Attend professional meetings, educational conferences, or teacher training workshops to improve professional competence.

Counsel students with adjustments or academic problems.

Distribute or collect tests or homework assignments.

Discuss assignments with classroom teachers to coordinate instructional efforts.

Answer phone calls from the office and perform duties assigned to teachers.

United Way of Gaston County, Gastonia, NC

Data Entry Clerk, 9/2016-1/2017

Processed customer envelopes and transactions using the Andar 360 financial donor-based program by entering payments and pledges into that system.

Added names of children along with their information into the Dolly Parton database to receive books.

EDUCATION

Gaston College, Dallas, NC

AA/AS Office Administration

Goodwill Industries of the Southern Piedmont

Customer Service Representative, Certification

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