Candace Gottschalk
Longview, TX 75602
Phone: 318-***-****
Email: *****************@*****.***
Objective
To gain employment and begin a lifelong career as an Office Specialist. Currently seeking employment in an office setting or facility as a receptionist, patient service representative, office assistant, or customer service representative. Ability Summary
· In-depth knowledge of automated and manual office filing systems.
· Exceptional ability to provide data processing service as well as data input
· Track record of dealing with visitors and directing them to the right individual or department based on the content of inquiry.
· Well-versed in typing materials correctly and quickly to Service Call Handling, Reception Desk Support, Scheduling, Data- Entry, Customer Service, and Financial Assistance Screening. Employment History09/2022 – Present Medical Collections Representative Diversified Credit Systems
● Answered phones collected payments, data entry, and provided debt information
10/2016 – 04/2022 Patient Service Representative
David Raines Community Health Center, Shreveport, LA
· Greeted patients, families and visitors and provide them with information regarding the facility's services and procedures
· Answered telephones and provide information asked for and direct patients and families to appropriate departments or rooms
· Scheduled appointments and follow up on them to ensure that they are followed through
· Registered patients after verifying that their records are properly updated and accurate
· Updated existing patients' information in the hospital database 01/2015 - 09/2016 Billing-Admin
Physicians Behavior Health, Shreveport, LA
· Received and sorted payments and invoices by paying particular attention to their credibility.
· Ascertained that the statu of accounts and balances and identify any issues such as discrepancies and inconsistencies.
· Oversaw the issuance of bills, receipts and invoices and ensure that any problems are identified and resolved immediately.
· Created and maintained effective liason with insurance companies to ensure timely submission of claims.
07/2007 - 06/2015 CNA
Village Healthcare at the Glen, Shreveport, LA
· Provided effective bedside care to patients such as changing, washing, bathing, and grooming
· Maintained comfort, privacy, and dignity of patients
· Ensured complete confidentiality in handling their personal needs
· Administered medications and provide reminders for oral medication
· Cooked meals in keeping with each patient's individual nutritional needs Education History
General High School Curriculum
High School Diploma
Madison High School-San Diego, CA,
Detailed References
Available Upon Request