Customer Service Computer Systems

Carolyn McCray

Chicago, IL *****

*************@*****.***

773-***-****

Professional Summary

Ability to resolve problems with the utilization of appropriate resources, to make informed decisions and oversee complex inquiries in a courteous and timely manner; while working in a fast-paced, and time critical department. Good verbal and written communication skills and demonstrated knowledge of Hospital and laboratory computer systems required. Strong customer service skills and ability to interact with a diverse population of patients.

Work Experience

Sortation Associate

AMAZON

July 2019 to Present

· Unloaded, picked, staged products for shipping

· Worked at a rapid pace to meet tight deadlines

· Sorted and scanned packages to be shipped same day Phlebotomist

JESSIE BROWN VA MEDICAL CENTER

January 2015 to December 2019

· Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture

· Followed infection-control and safety procedures in carrying out daily phlebotomy functions

· Prepared blood-collecting equipment, draw blood and transported samples safely

· Built trust and minimized patient discomfort during phlebotomy procedure while efficiently collecting blood specimens and bedside blood draws

Healthcare Assistant

SENIOR HOME HEALTHCARE

January 2006 to December 2007

· Scheduling patient appointments, cancellations, and updating records

· Verifying patient identity

· Monitoring and taking patient vital signs and heart rate as needed

· Entering patient information into a database

· Maintaining cleanliness and sanitary needs of space

· Maintaining required records and documentation

· Ensuring patient confidentiality

· Recording patients’ conditions by taking temperatures, pulse, and weight

· Assisting with clinical duties

· Checking and ordering inventory supplies; maintaining office equipment, ordering replacement supplies as needed

· Working as a vital part of a team of medical

Education

Associates in General Studies

2016

Skills

• Healthcare

• Phlebotomy

• Hospitals

• Teamwork

• U. S. Health Insurance Portability and Accountability Act (HIPPA)

• Venipuncture Vital Signs

• Medical Terminology

• Patient Safety Customer Service

• Warehouse Operations

• Laboratory procedures

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