Customer Service Administrative Support

Sarai Hamlin

936-***-**** ***************@*****.***

Professional Summary

Dedicated and compassionate professional with experience in early childhood education, administrative support, and foundational healthcare training. Bilingual, fast learner, and highly organized with a strong ability to multitask, provide excellent customer service, and support both children and patients with care and patience.

Experience

Administrative Assistant / Scheduler

All Gates — Conroe, Texas Jan 2024 – Present

- Managed scheduling, customer communication, and invoice processing

- Ordered parts and maintained inventory records

- Provided bilingual customer service and administrative support

- Maintained organized documentation and followed up on orders

Pre-K Teacher / Breaker

Private Preschool — The Woodlands, Texas Jan 2023 – Dec 2023

- Supported classroom instruction across age groups

- Assisted lead teachers with curriculum, behavior, and child engagement

- Ensured smooth transitions between classrooms

- Promoted social and emotional growth through creative activities

Receptionist / Insurance Verifier

Glass America — Newburgh, New York Jan 2022 – Dec 2022

- Greeted clients, answered calls, and managed appointment scheduling

- Verified insurance information and maintained records

- Ordered materials and coordinated with vendors

- Provided clear, professional communication and front desk support

Education

High School Diploma

NFA North — Newburgh, New York Graduated: 2020

CNA Program (3-Year Track)

High School-Based Training

- Studied medical terminology, vital signs, patient care, and basic clinical procedures

- Practical training in checking in/out patients and measuring blood pressure

Certifications

- CPR Certified

- Basic Life Support (BLS) Certified

Skills

- Bilingual (English & Spanish)

- Fast Learner & Adaptable

- Multitasking & Time Management

Experience

Administrative Assistant / Scheduler

All Gates — Conroe, Texas Jan 2024 – Present

- Managed scheduling, customer communication, and invoice processing

- Ordered parts and maintained inventory records

- Provided bilingual customer service and administrative support

- Maintained organized documentation and followed up on orders

Pre-K Teacher / Breaker

Private Preschool — The Woodlands, Texas Jan 2023 – Dec 2023

- Supported classroom instruction across age groups

- Assisted lead teachers with curriculum, behavior, and child engagement

- Ensured smooth transitions between classrooms

- Promoted social and emotional growth through creative activities

Receptionist / Insurance Verifier

Glass America — Newburgh, New York Jan 2022 – Dec 2022

- Greeted clients, answered calls, and managed appointment scheduling

- Verified insurance information and maintained records

- Ordered materials and coordinated with vendors

- Provided clear, professional communication and front desk support

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