Customer Service Makeup Artist
Resume:
MICHELLE
HERNANDEZ
Houston, Texas
***************@*****.***
OBJECTIVE
Ambitious sales professional with 13 years of experience managing accounts in a multi-store structured role. My goal is to use innovative and creative thinking to build business partnerships, elevate brand awareness, develop passionate brand representatives, while continuing my professional growth as a team leader and manager.
EXPERIENCE
Retail sales specialist Nars Makeup artist
MARCH 2023 – CURRENT
Lead and assisted product trainings for Sephora education and sales visits, store openings; providing product knowledge, best practices to Sephora team and brand representatives.
Develops and maintains relationships within assigned doors, exceeding target goals with the support of key influencers to drive business.
Assisted in planning, communicating with brand manager and store leadership, executing in-store events to achieve retail goals.
Collaborates with store leadership and operations to monitor merchandising compliance, and stock levels to provide insight and identify opportunities of growth to increase business performance.
Coordinator Juice Beauty
SEPTEMBER 2021- FEBRUARY 2022
Coached and trained Ulta teams focusing on product knowledge, sales techniques, and effectively speaking to brand.
Forecasted daily, weekly, and monthly plans of action for each account to target goals, with updates to management.
Planned and executed events specific to each door negotiating exclusive space, visual, and brand partnership collaborations to achieve event sales goals.
Lancome Regional Makeup Artist • Lancôme Cosmetics (Macy’s)
DECEMBER 2013 – JUNE 2020
Managed and established strong relationships to drive sales in Macy’s accounts
Executed brand strategy customized to store, repositioning accounts, resulting in increased rank and retail performance.
Planned and executed all in-store events, while motivating brand representatives, achieving event success in succeeding goals.
Created energetic trainings for all new product and content releases, inspiring brand loyalty and team motivation.
Makeup artist Color Lead Sephora
MARCH 2009 – 2013.
Lead team members to success in a leadership role with sales experience knowledge and extensive ability to communicate products in an educational manner.
Manage the scheduling and execution of vendor events and promotions.
Give honest, tactful feedback and guidance to customers on beauty products.
Set and exceed company and personal sales goals while supporting the goals of the team.
Counter Manager Prescriptive’s (Nordstrom
2007-2009
EDUCATION
High School Diploma Conroe High SchoolJasper University
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