Service Representative Customer

Avrea Dickens

**********@*****.*** 615-***-**** Portland, TN 37148

SUMMARY

Highly motivated Customer Service Representative with extensive experience in delivering top-notch customer support. Proficient in handling complex customer issues with empathy and professionalism. Seeking to contribute to a team-focused environment to enhance customer experiences.

SKILLS

Written and Verbal Communication Attention to Detail Prioritization Integrity Empathy Active Listening Problem-Solving Time Management Multitasking Conflict Resolution Interpersonal Skills Customer Relationship Management Product Knowledge Data Entry MS Office Cross-Functional Collaboration

EXPERIENCE

August 2023-July 2024

Package Sorter/Customer Service Representative – Candace

Supported shipping department by preparing sorted packages for transportation

Resolved customer complaints by identifying issues, offering solutions, and following up.

Provided detailed information about products and services, assisting customers in making informed decisions.

Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines

Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring corrective deliveries

Collaborated with team members to sort large volumes of packages quickly and accurately

EDUCATION

Associates of Science in Pre-Health Professions– Volunteer State Community College

Expected 12/2026

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