Field Service Engineer

STEPHEN SELOVER, JR.

***** ****** ****** ********, ** 48185

734-***-**** ****************@*****.***

Imaging Service Engineer

Results-driven and successful professional desires new career challenge in which to apply freshly acquired field service engineering experience. Verifiable results in developing strategies to gain company presence, resulting in increased service revenue while creating more opportunity for the sales team. Equally adept at organization, multi-tasking, communication, and producing exceptional quality. Learns new tasks and concepts quickly. Background includes managing and providing surgical microscope repair service for major accounts such as Henry Ford Hospital, Beaumont Hospital, Detroit Medical Center, Ascension, Trinity Health, and Bronson Methodist Hospital. PROFESSIONAL PROFILE

Management

Proven abilities to provide service to major hospitals prioritizing based on the level of urgency, often modifying schedule. Able to present repair estimates and contracts professionally and confidently. Experience communicating between team members and customers for solutions. Effectively respond to customer needs by quickly resolving issues with high level results. Handled all travel details for multiple states with little notice. Responsible for maintaining thousands of dollars in parts, supplies, and tools. Accomplishments

Increased service territory revenue by 150%.

Consistently recognized for keeping customer, internal, and service call reports accurate and up to date.

Completed comprehensive Ground School Leadership Development Program through Quicken Loans.

Developed promotional campaign for Quicken Loans, resulting in more than 275% increase in volume.

Managed inventory of more than $2 million for Harold Zeigler Automotive Group. Abilities

Highly skilled technical troubleshooting sensitive electrical equipment and parts as well as a mechanical aptitude and manual dexterity. Confidently able to provide guidance and support by phone, FaceTime and remotely. Effectively perform job duties and repairs under pressure, such as during a surgical procedure, while maintaining quality and professionalism at all times. Evaluating job site and equipment, presenting solutions, and installation of ceiling and wall mounted microscopes and video equipment. Outstanding mechanical abilities with particular strengths in troubleshooting, blue prints, schematic interpretation and application, repair evaluation, and optical repair and alignment. Demonstrate exceptional presentation, negotiation, and closing abilities. Comfortable with small to large group presentations and fast-paced, high-pressure environments. Skillfully translate client and employee needs into concrete solutions. Extensive experience with GUI's and configuring systems. Accomplishments

Leica Microsystems certified surgical microscope field service technician for nearly10 years.

Consistently recognized by management for leadership, building customer trust, and quality results.

Developed territory map used corporate-wide by Quicken Loans account executives to visualize sales area and develop efficient traveling strategies.

Named Harold Zeigler Auto Group Salesperson of the Year in 1999 and 2000 CAREER HISTORY

Service Engineer Delphinus Medical Technologies, Inc, Novi, MI 3/2025 – 05/2025

Controls Technician Smart Building Services, Belmont, MI 4/2023 – 03/2025

Field Service Engineer Level ll SurgicalOne, Inc, St Clair Shores, MI 2/2013 – 1/2023

Collateral Underwriter

Account Manager

Quicken Loans, Detroit, MI 2/2004 – 2/2013

Sales Associate Pat Milliken Ford, Redford, MI 6/2002 – 2/2004

Sales Manager Ann Arbor Automotive, Ann Arbor, MI 2/2002 – 5/2002

Sales Manager Harold Zeigler Auto Group, Kalamazoo, MI 1/1998 – 2/2002 EDUCATION/PROFESSIONAL DEVELOPMENT

Associate of Biomedical Engineering Equipment Technology – Schoolcraft College, Livonia, MI

Associate of Applied Science – Schoolcraft College, Livonia, MI

Certificate of Electronic Technology – Schoolcraft College, Livonia, MI

Bachelor of Business Administration, Marketing – Eastern Michigan University, Ypsilanti, MI COMPUTER/TECHNOLOGY SKILLS

Microsoft Excel, Outlook, PowerPoint, Publisher, Word, Visual Basic, Multisim

ADP, CMS, Quick Base, Salesforce

Google Docs, OneNote, Sheets, Slides, Teams

DOS, Hardware, and software integration and troubleshooting

Safety analyzer, power analyzer, multi-meter, lux meter, and automotive code reader

Splashtop, Controller Configuration Tool, Vykon WorkPlace Niagra4, Distech Controls, PuTTY

Basic understanding of networks, VPNs, IP addresses, and PLCs

SoftVue 3D ultrasound tomography system

Ability to read and interpret blue prints and schematic drawings.

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