Customer Service, Sales, management
Resume:
Warren Beason
Bear, DE *****
*********@*****.***
Professional Summary
Experienced professional with a strong background in logistics, management, law enforcement, and customer service. Proven expertise in team leadership,
decision-making, resource optimization, and operational efficiency. Adept at problem-solving, communication, and handling high-pressure situations with integrity and dependability.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager
FedEx Ground-New Castle, DE
January 2023 to Present
• Assign and optimize routes for drivers to ensure timely and efficient deliveries.
• Collaborate with planners to allocate resources, including trucks and drivers, effectively
• Monitor delivery performance and address operational issues promptly,
Supervisor/Team Lead
Warehouse Walmart Distribution Center-Pedricktown, NJ May 2021 to August 2023
• Provided leadership and guidance to team members to ensure efficient operations.
• Troubleshot inventory issues, including labeling. damaged goods, and expiration tracking.
• Maintained accurate records using Excel to resolve problems and improve processes
Police Officer
New Castle County Police Department-New Castle, DE March 2020 to May 2021
• Ensured public safety by enforcing laws, preventing crime, and apprehending suspects.
• Conducted investigations, gathered evidence, and prepared detailed reports.
• Represented law enforcement in court by testifying and fulfilling legal orders
Customer Service Representative
State Farm-Teterboro, NJ
July 2018 to March 2020
• Provided policy guidance, processed claims, and assisted clients with insurance needs.
• Managed customer accounts, resolving inquiries efficiently to ensure satisfaction.
• Maintained detailed records and supported sales representatives in meeting targets. Delivery Driver
Amazon-Moonachie, NJ
June 2016 to July 2018
• Managed daily routes with 150-200 stops in North Jersey and New York.
• Loaded and unloaded packages while adhering to
company standards.
• Communicated effectively with dispatchers to ensure smooth operations.
Education
High school diploma in Actuarial Science
Passaic County Technical Institute - Wayne, NJ
Bachelor's degree in Sociology
Bloomsburg University of Pennsylvania - Bloomsburg, PA Skills
• Customer service
• Manufacturing
• Clerical experience
• Management
• Driving
• CRM software
• Data entry
• Warehouse management
• Negotiation
• Direct sales
• Communication skills
• Sales
• Leadership
Additional Information
Bachelor's Degree
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