Desktop Support Analyst

Glenn Parfitt

*** **** ***** ***

Edison, New Jersey 08820

Email *********@*******.***

732-***-**** (H)

Professional Summary

Glenn is an CCNA/ MCP Certified seasoned Desktop/Helpdesk Support Analyst with over 10 years of experience in technical support, customer service, and ticketing systems. He is highly skilled in troubleshooting and resolving issues for Windows 10, Windows 11, and various Microsoft products (Excell, Word, Outlook, MS SQL). Solaris, RWJUH, Profoot, and Pfizer

Windows desktop management, Active Directory used in Solaris, In his last project, he primarily provided Installing New PC equipment and troubleshooting Any issues after upgrade, Password, Network or check printer issues. He has Setting up the Application for each user on their PC. Purchased Business office, you get 5 installations, Solved Technical Problems quickly, completely; communicate the solutions to staff, and Clients/users. He has Imagine windows 7, 8 & 10, PC repair, parts installed, BIOS updates, virus scan update/repair, data backups, data transfers to new laptop, connection issues, client setups, moves, and phones. Updated Computers in GMP environment according to SOPs. RWJUH, Profoot, and Pfizer

ComVault Used as a Backup in Solaris heath System in Edison to Backup and restore lost Files right back to their original location making lost or deleted files no longer an issue. Basic networking = CCNA= Skills used in every Desktop Position to troubleshoot network connectivity to the company Network and Printers, etc. Worked with and troubleshooted any type of Printer. Started my Career as a QA/QC SR. Laboratory Tech level 2 in Beecham Labs(GSK) working in a GMP, FDA, Environment. Worked in Sterile area, and clean rooms, component Control, Stability, and a Chem Lab.

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Certification

• CCNA-Cisco Certified Network Associate, A+, Network+, Security+, and HIT(HIPPA)

• MCP-Microsoft Certified Professional (7)

Professional Experience:

HCLTech –Baskin Ridge, NJ 1/2025- 4/2025 Desktop Support Working at Verizon, Desktop and Walk up Support. Caregiver left 3/19/2025 my Farther Past away. Take 2, Veterans Administration Hospital in Eatontown, NJ 6/2024- 7/2024 Systems Support Hired, Passed the Security Requirements for clearance, but Security Paperwork Not completed Fast Enough. Citizen Bank, West Chicago, IL 1/2023-7/2024 Senior Desktop Support

• Installing New PC equipment and troubleshooting Any issues after upgrade, Password, Network or check printer issues.

• Assisting in remote support sessions via Real NC and RDC

• Troubleshooting operating systems Windows XP, Windows Vista, Windows 7 Embedded, Windows 7 Enterprise, and Windows 10 Enterprise

• Troubleshooting Office 365 applications Outlook, Excel, Word, PowerPoint, and OneNote

• Creating, editing, and presenting proposals recommending products and services • Troubleshooting peripherals manufactured by Xerox, HP, and Logitech

Atlantic Health – Morristown, NJ 11/2022 -1/2023 Desktop Support

• Skilled in Inventory Managment of Collecting/Deploying New Laptops and

• equipment after Imaging. Active Directory, SCCM, Outlook setup. Efficient in Service Now. Sky Systems – Novaris Pharmaceuaticals, Morris Plains, NJ 3/2022-05/2022 Desktop Support Specialist

• Troubleshooting/connecting Lab Desktop Support in a GMP/GXP/CLP environment. LIMS

• Supporting users, computers, label printers in Clean Rooms, and sterile areas within Laboratories.

• Inspecting the IDFS, MDF for temperature, loose wires, UPS, switches, routers red/down.

• Supporting users cell Phones (IOS), iPad, laptops at walk up window, and open floor areas on site,

• Monitors, including printers. Imaging tablets, Wows, and Laptops, SCCM/App store. SmartStaff Personnel-Berkley Heights, NJ 2/2022-4/2022 Desktop Support Specialist

• Deployment of new Pc Equipment in a new location using the old cables, install and

• setup Apple Monitor with computer (IOS) inside on owners' desk

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RWJUH Medical Center - Somerville, NJ 3/2020 - 6/2021 Desktop Support EPIC Training IT Support tech inspecting PCs, monitors, and cameras before training starts.

• Includes Video Conferencing, Webex Virtual Support, British Telecom, Teams, Zoom, Blue Jeans

• Troubleshooting, repairing equipment, and programming network data to connect to Network.

• Worked as white glove in Radiology, Pharmacy, ER, and other departments in RWJUH with applications, printers, cameras, signature pads, bar code readers, upgraded to Windows's 10, but were able to get them working as before the upgrade. Imaging desktops, wireless workstations, backing up data, and reloading it on new computer pushing Apps from LAN desk server to new PC’s. Active directory building accounts, giving permissions, resetting passwords, and disabling account(s).

• Windows Server’s, and others backing up, restoring files, and checking error or history log(s), and fixing the error. Axis Capital,Berkeley Heights, NJ 1/2020 - 2/2020 Desktop Support Specialist

• I-Phone (IOS) upgrade/Intune Company Portal Security Management Tool, backup/restore of data.

• looking to fix, repair order PC equipment, and record Locations. Profootcare - Elizabeth, NJ 2/2019 - 10/2019 Office 365 Administrator

• Office 365 Administrator, and Network Admin Security Desktop/Network Admin, purchase and install Business Office 365 with Google (instead of Exchange), setup screen lockouts, password requirements, install upgrades.

• Setting up the Application for each user on their PC. By purchasing Business office, you have got 5 installations.

• Creating user Accounts on the Computers and setting up Google as Email backup.

• In charge of IP Phone setups, and phone management program and inventory, etc... IT Inspector

• Walk through stores, login limits, days, and times PC can be accessed, new virus program install, network, and label printers troubleshooting, setting up user accounts in MS office, and Outlook. Checked Power Levels in MDF room of the UPS. Pfizer, Peapack, NJ 1/2018 - 11/2018 Desktop Support

• PC Renew Project getting new laptops and imaging, loading all customers programs, loading/troubleshooting Office 365, PST’s, printers, and data from old laptop to new.

Merck - Rahway, NJ 8/2017 - 10/2017 Desktop Support at

• Laboratory Desktop Support, LIMS, upgrading virus scan, connecting computers to the domain, add users, load instrument software, connecting Instruments to new imaged computer, setting up communications, record data, and backup. Making list of computers communicating or not, and possibly why not responding, Connecting Instruments to newly updated Computers in GMP Certified Labs according to SOPs. Bristol Meyers Squib - Lawrenceville, NJ 5/2017 - 7/2017 Desktop Support

• Imagine windows 7 & 10, PC repair, parts installed, BIOS updates, virus scan update/repair, data backups, data transfers to new laptop, connection issues, client setups, moves, and phones. Updated Computers in GMP environment according to SOPs. Pfizer Campus, Peapack, New Jersey 08/2013 to 01/2017 Desktop Support

• Includes Video Conferencing, Webex Virtual Support, British Telecom, Teams, Zoom, Blue Jeans

• Troubleshooting, repairing equipment, and programming network data to connect to Network.

• Desktop Support, Local and Network printer troubleshooting. Knowledge of Apple (IOS), IPhone, IPad devices, and some troubleshooting.

• Imaging Laptops in Windows XP, Windows 8, and soon Windows 10 for Renew Deployment

• Handle all Pc software Operating systems, Windows 8, MS Office Applications with Strong Access, Excel, Outlook, Exchange, Power Point, and Internet Explorer/Google/Firefox browsers.

• Install/connect, Troubleshoot, Upgrade Drivers, and add Local and Network Printers to users Profile.

• Solve Technical Problems quickly, completely; communicate the solutions to staff, and Clients/users.

• Maintain confidentiality of company sensitive data, Updated Computers in GMP Stability Lab, and connected to instrument according to SOP.

• Keep supervisors informed of escalations, open issues, work tickets, and changes to schedules.

• Fix repair broken equipment and assist in inventory of all PC/Laptop related assets.

• Receive, Prioritize, document, actively resolve end user request, tickets, while replying to user responses. Education

Richard Stockton University of New Jersey, Pomona, NJ Bachelor of Science Degree in Environmental Studies Middlesex County College, Edison, NJ AAS in Biology

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