Data Entry Customer Service
Resume:
Samantha J. Gottwald
Tooele, Utah 84074
******************@*****.***
Professional Career Summary
Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty. Promoted the benefits of company's products rather then the basic information in order to build a better relationship with customers and match them with a product based on their own individual needs. Met or exceeded all sales goals each quarter by identifying customer needs and referring financial products and services. Helped manager with administrative jobs. Provided financial, administrative and clerical support. Completed payments and control expenses. Processed, verified and reconciled invoices. Verified and posted receipts and resolved any discrepancies. Mentored and coached new customer service representatives.
Skills and qualifications
Data Entry Filing Cash Handling
Phones Inventory Control World Class Customer Service
Dependable Hard working Highly Ethical
Supervisory Skills Office Administration Team Player
Time Management Active Listener Microsoft Office
Relationship Builder Shipping/Receiving Data Base Manager
Work History
Cabela's Wholesale LLC
Inventory Associate
Helped manager with administrative jobs
Organize physical inventory
Process shipments
Perform data entry
Brink's Salt Lake City, Utah
Cash Vault Analyst
Balancing daily cash sales to zero shortages
Improving accuracy of data entry by 100%
Supervising an office
Calculating daily and monthly delivery report
GardaWorld Salt Lake City, Utah
Cash Vault Analyst
Balanced daily cash sales to zero shortages
Improved accuracy of data entry by 100%
Supervised an office of 3 people
Calculated daily and monthly delivery report
MMC Sandy Salt Lake City, Utah
Customer Service Representative
Answering incoming phone calls from customers
Received and processed various types of request for services
Determined eligibility and compliance with federal security requirement
Managed service upgrades
Looked at each member's needs individually
Euro Market & Deli Huntington Beach, California
Assistant Manager
Provided appropriate financial transactions
Balanced a cash drawer on a daily basis
Supervised all transactions
Ordered merchandise to run market smoothly
Direct and control the work of the employees
Education
Ocean View High School Huntington Beach, California
Long Beach City College Long Beach, California -Business Minor, year 2009-2011
Golden West College, Microsoft Office, Excel, year 2012
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