Customer Service Relations

LaKisha Pettis

*** ****** **

Memphis, TN ***08

901-***-****

*********@*****.***

Objective

I’m seeking employment with a well-established company that will allow me to continue to grow professionally.

WORK EXPERIENCE

OS&D / Customer Service Clerk

Old Dominion Freight Lines – Byhalia, MS -Dec 2021 to Present

Responsibilities

• Answer multi-line phones

• Verify Overages, Shortages and Damages

• Key bill of ladings using AS400/SAP

• Schedule delivery appointments

• Scan/File bol’s and invoices

Administrate Assistant

Eaton/ Cooper Lighting - Southaven, MS - July 2015 to Dec 2021

Responsibilities

• Key bill of ladings using SAP/Unity3 program for inbound and outbound loads.

• Invoice bills for outbound and inbound loads.

• Schedule pickups for outbound loads.

• Do return freight receipts.

• Schedule customer pickups orders.

• Dispatch calls for outbound loads.

BILLING CLERK

Milwaukee Electric Tools - Olive Branch, MS - February 2015 to July 2015

Responsibilities

• Prepare paperwork for driver and seal trailers once load is complete.

• Bill Pick Tickets once driver has been loaded.

• Scan to make sure all Bills are billed.

WAREHOUSE CLERK

NEWBREED LOGISTICS - Memphis, TN - February 2012 to February 2015

Responsibilities

• Create and update RMA (Return Material Authorization) Purchase orders

• Create inventory notifications for RMA deliveries

• Process returns goods for restock to inventory

INVENTORY/OFFICE CLERK

COOPER LIGHTING - Southaven, MS - June 2004 to July 2011

Responsibilities

• Manage filing, faxing, busy phone lines, and all incoming/outgoing mail.

• Maintained spreadsheet for inbound/outbound inventory movement

• Identified and assisted in the resolution of inventory errors.

• Input customer data for order fulfillments•

• Keyed bills for drivers

RECEPTIONIST

GRACELAND NURSING CENTER - June 1998 to May 2004

Responsibilities

• Faxed prescriptions and maintained medical documentation for residents.

• Updated and filed all patients' accounts payable records.

• Filed medical records and routed all incoming calls.

EDUCATION

Bachelor’s in Computer Information Technology

CAPELLA UNIVERSITY - Minneapolis, MN

ADDITIONAL INFORMATION SKILLS & ABILITIES

• Microsoft Office Suite (Excel, PowerPoint, Outlook and Word)

• Office equipment (copiers, faxes and multiple phone lines)

• Alpha/Numeric data entry (10000 KPM)

• Typing 50WPM

• Basic SAP & AS400

Reference upon Request

Contact this candidate