IT Support specialist and Intune Administrator
Resume:
IT SUPPORT EXECUTIVE
DONGMO NGUEFACK ARMEL
Phone: +1-432-***-**** Email: *************@*****.*** LinkedIn: --- Address: Midland,TX 79707 Valid Driver License Status: Green Card Visa Holder SUMMARY
Dedicated and highly skilled Desktop Support Executive with 7 years of experience providing technical assistance, troubleshooting hardware and software issues, and ensuring seamless IT operations. Adept at diagnosing and resolving technical problems efficiently, with a strong focus on customer satisfaction. Experienced in Windows, macOS, networking, and enterprise applications.
TECHNICAL SKILLS
Expertise in Windows OS operation and troubleshooting
Knowledge of macOS, Linux
Hardware: Desktop and Laptop Repairs, Printers, Peripherals
Software: Microsoft 365 Platform Administrator, Active Directory, Service Nown Ticketing Systems, Cisco Packet Tracert, Mobile Device Management Platform, Windows Deployment Toolkit, Autopilot
Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, VLANs, IP Addressing and Subnetting
Security: Antivirus Solutions, Patch Management, User Access Controls, Malware and cyber Aattack troubleshooting
Remote Support: Remote Desktop, SSH, AnyDesk, TeamViewer
Resolve issues related to Wireless LAN and Ethernet desktop configuration
Familiarity with Microsoft SCCM and MDM
Maintain and troubleshoot IP surveillance cameras
Project Management: Planning, coordination, risk management, performance monitoring
Team Management: Leadership, conflict resolution, training, and mentoring. WORK EXPERIENCE
IT Executive Support
BARRISTER GLOBAL SERVICES NETWORKS –Mandeville-USA – January 2025- Present
Support for VIP Executives/Managers having issues with their connectivity such as VPN and connectivity/internet issue(Clients: PROSPERTY BANK, CHEVRON…)
Help VIP/ Executives Managers having issues printing a document and resetting their Printer PIN Code.
support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization
Diagnosed and resolved hardware and software issues for a user base of employees.
Provided remote and on-site technical assistance for Windows and macOS users.
Assisted in the deployment of new workstations and performed system upgrades.
Managed inventory and procurement of IT assets and accessories. IT Executive Support and Project Manager
AL CONSULTING AND TECHNOLOGIES – Douala-Cameroon January 2021 – December 2024
Support for End Users/Managers having issues with their meeting Devices
End-to-end coordination of IT projects for clients in various sectors (Banking, Industry, Services, Commerce).
Scheduling and resource management, project tracking while ensuring deadlines and budgets are met.
Provide Tier 1 and Tier 2 technical support for end-users, resolving hardware, software, and networking issues.
Install, configure, and maintain operating systems, applications, and security updates.
Assist in setting up and managing Active Directory accounts, email configurations, and permissions.
Troubleshoot network connectivity issues, including Wi-Fi, VPN, and domain access.
Document and manage support tickets using Cherwell and Fujitsu GPMO, ensuring timely resolutions.
Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues
Train users on best practices for IT security and software usage.
Collaborate with IT teams to implement new technologies and system upgrades. IT Support Specialist
BRITISH AMERICAN TOBACCO –Douala-Cameroon – January 2017-December 2020
Support for VIP Executives/Managers having issues with their connectivity such as VPN and connectivity/internet issue
Help VIP/ Executives Managers having issues printing a document and resetting their Printer PIN Code.
support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
Diagnosed and resolved hardware and software issues for a user base of employees.
Provided remote and on-site technical assistance for Windows and macOS users.
Assisted in the deployment of new workstations and performed system upgrades.
Managed inventory and procurement of IT assets and accessories. EDUCATION & CERTIFICATIONS
Bachelor Degree in Computer Science/Network and Telecommunications – FOTSO VICTOR Institute of University
Comptia Network+(In Progress )
MS 365 Certified :EndPoint Administrator Associate(In progress)
Scrum Master Foundation (CSM) – October 2024
Certificate of Technician Academy Training By Hemmersbach
Microsoft Certified: Windows 10
KEY STRENGTHS
Strong problem-solving and troubleshooting skills
Excellent communication and customer service abilities
Ability to work independently and as part of a team
Quick learner with adaptability to new technologies REFERENCES
1- LOUIS YUMBA (IDT Manager BAT Cameroon): +243-***-***-*** 2- Rodrigue TABUNGUIA (COO of AL CONSULTING AND TECHNOLOGIES):
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