Customer Service Representative

NATHALIE WALKER

**** ****** ****** *** ** Bronx, NY 10463

******.***********@*****.*** 347-***-****

OBJECTIVE

I am 28 years old from Macon, Ga relocated to Bronx, NY to further my career in performing arts. I have a background in Education, Fine Arts, Customer Service.

EXPERIENCE

Matilda Hartley Elementary

Elementary Teacher February 2020 -March 2020 (Covid-19)

I was taking on a 5th grade language arts class for 6 weeks until Covid 19.

Barbizon School of Modeling

Modeling Instructor July 2022- July 2023

I am a modeling and acting coach for the youth in Atlanta and areas in the United States. I am to guide aspiring young models and actors to be ready for television and runway.

Boys and Girls Club

Club Employee October 2022 – February 2023

I worked handprint club activities making sure that the kids were entertained, completed all their homework, had snacks creating a safe environment for them.

Sedgwick

Customer Service Representative May 2023 – August 2023 (Seasonal)

Take inbound calls from Walmart Associates for Leave of Absence; pregnancy, injury, active veteran. Had thee weeks of nesting to use programs like Juris, TAMS, Via One, AVAYA and Excel. I am able to converse with client in an effective time and get them the information they need to have their case filed.

California Marketing Group

On- Call Representatives October 2023 – February 2025

Take inbound political calls for both the Democratic and Republican Party: asking questions of their political views, inform citizens of their local, state, and executive governments all year round. We use a two party system LiveVox for our calls.

American Arbitration Association

Temp Worker On- Call Rep April 2025 – May 2025

my job consisted of me working for the union elections for ballots and dispute. I am to answer the phone take down information for unions on the East Coast for them to receive a ballot for their local election.. this also include filing mail in ballots, organizing, and finally documents and ballots, and retrieving and correcting misinformation if needed in the database.

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