Customer Service Representative
Resume:
Emmanuella St.Louis
Lakeland, FL *****
*********@*****.***
Professional Summary
I would make a friendly and enthusiastic employee. I am able to learn new tasks quickly and proficiently. I’m excellent in creating work environment relationships. I provide growing key customer service. Most importantly I represent establishment with friendly, professional demeanor at all times. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Member Services
Alivi transportation
January 2025 to April 2025
Help Medicaid holders book and trip rides to doctors appointments
• Provide mileage reimbursement for past rides
• Expedite checks
Registered Behavior Technician (RBT)
KNR Therapy-Lakeland, FL
May 2023 to December 2024
Provides one on one behavioral interventions to each communication, social, and daily living skills and reduce problematic behaviors in home.
Call Center Agent
Starbucks-Orlando, FL
September 2022 to April 2023
Access rewards to account
Add stars to account
Refund purchases
Transfer funds from debit to credit card
Remote Customer Service Representative
DialAmerica-Orlando, FL
April 2020 to September 2022
enroll applicants to apply for credit cards list offer terms and read disclosures answer all questions and provide great customer service
Customer Service Representative (WFH)
Sykes Work from Home-Lakeland, FL
August 2019 to April 2020
Help Clients with small businesses understand the requirements for PPP Provide Assistance with necessary documents
Provide necessary info such as requirements
Help implement other aids for COVID impact
Education
AA in Psychology
Valencia College-Orlando, FL, US
September 2016 to Present
Florida Tech-Orlando, FL, US
August 2014 to April 2016
Skills
• Call Center
• Excel (2 years)
• Communication Skills
• Microsoft Excel
• Teaching
• Pricing
• Stocking
• Web and Tech savvy, require little to no training
• Billing
• Loan Officer Experience
• Food industry
• Cold Calling
• Management
• Print Design (2 years)
• Expert on Microsoft Office, with a focus on Excel
• Retail sales
• Food handling
• Bartending
• Experience with children
• Time management
• Typing
• English
• Banking
• Time Management (4 years)
• Bilingual in Creole and English
• Customer Service
• Microsoft Office (4 years)
Certifications and Licenses
RBT Certification
Food Handler Certification
CPR Certification
May 2023 to May 2023
Contact this candidate