Contact Center Los Angeles

Damien Martinez

**** ****** ** *** ***

Los Angeles Ca 90028 562-***-****

*************@*****.***

Objective

Legacy, IP, and Cloud telecommunications technician, with skills of servicing and installing PBX and IP phone systems. Proven with over 30 years of successful, profitable experience in telecommunications.

Profile

Motivated, personable, business professional with multiple certifications and a successful record of profitable installs and service calls. A talent of quickly mastering systems and techniques in the field of telecommunications. Flexible and punctual when it comes to meeting deadlines and accomplishing tasks.

Demonstrating a history of professional customer service.

Certifications and Skills

Knowledge of LAN “Local Area Networks”

Knowledge of WAN “Wide Area Networks”

Knowledge of VPN “ Virtual Private Networks”

Knowledge of VLAN “Virtual Local Area Networks”

Certified in the ShoreTel VOIP system

Certified in the Ring EX and Ring CX Platforms

Certified in Zoom Phone and Zoom Contact Center

Certified in Five/9 Contact Center

Certified in NICE Incontact Contact Center

Professional Experience

Inflow CX/Amplix, Los Angeles, CA.

Solutions Engineer 2015 to Present

Consulting, Demonstrating, and implementing Ring EX, Ring CX, Zoom Phone, Zoom Contact Center, Nice Incontact Contact Center, and Mitel/ShoreTel PBX.

InhouseIT, Costa Mesa CA.

Support Engineer 2010 to 2015

Supporting ShoreTel/Mitel PBX and Contact Center

Intelli-Flex, Cypress CA.

Service Tech, 2009 to 2010

Service and Installation Tech,

Programming and maintaining Nortel BCM, CS 1000E systems.

Comdirect,INC. Irvine CA.

Field Engineer/Installation Tech, 2008 to 2009

Installing, programming and maintaining Shoretel VoIP systems,

ESI PBX and VoIP Systems, Inter-Tel PBX and VoIP systems.

Extending and testing of T-1, PRI, and DSL circuits.

Structured wiring, CAT 3, CAT 5e and CAT 6 patch panels, jacks

And testing.

Business Telecommunication Systems, INC Corona CA

Field Engineer/Installation Tech, 1997 to 2008

Installing, programming and maintaining Shoretel, Inter-tel Axxess, Toshiba

424, CTX/CIX, Tadiran Coral PBX and VoIP Systems. Running Adds moves and changes

To customers phones, voice mails and computer networks. Programming and installing

Kentrox, Adtrans and Sonicwall routers. HP Power over Ethernet switches with VLAN.

Structured wiring, CAT 3, CAT 5e and CAT 6 patch panels, jacks

And testing. Extending and testing of T-1, PRI, and DSL circuits.

Coordinate with customer contacts to set up installs and programming.

Pacific Telecom, Irvine CA

Service Technician, 1996 to 1997

Adds moves and changes to Nortel Meridian, Mitel PBX, Panasonic KXT, and Active Voice

Systems. Structured wiring, CAT 3, CAT 5e patch panels, jacks

And testing.

Inter-Tel Technologies, Orange CA

Installation Technician, 1994 to 1996

Installation of Inter-Tel GMX, GLX, Axxent And Axxess PBX systems.

Structured wiring, CAT 3, CAT 5e patch panels, jacks

And testing.

Education

Associated Technical College – Anaheim, CA

Degree in telecommunications

6 month degree in basic telecommunication skills

Cerritos College – Norwalk, CA

One semester with a major in Pre Dental.

Norwalk High School- Norwalk, CA

High School diploma 3.5 GPA

Honors Graduate.

Goals

To be an outstanding and valuable employee. I want to be up to date and proficient in all data networking and telecommunications. My goal at the end of each day is to feel the sense of accomplishment. I want my family to be proud of who I am and what I do, as well as my employer.

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