Technical Support Help Desk

MAHENDRA KANGSIYA

Visnagar GJ ****** 878******* *****************@*****.***

Summary

Tireless IT Technician Committed To Supporting Customer Satisfaction With Response Times. Resolution Acceptance and Communication . Amiable Provider of Invaluable Services Needed to Keep Businesses Up and Running. Versed in Replacing And Repairing Damanged Hardware And Upgrading And Indtalling Anti-Virus Software

Skills

Hardware & Software : PC/Desktop/Laptop setup and troubleshooting, Printer and peripheral device support, Operating Systems: Windows (7/10/11), macOS, Linux, Software installation and configuration, Microsoft Office Suite (Word, Excel, Outlook, etc.) Networking & Security : Basic networking (TCP/IP, DNS, DHCP, LAN/WAN), Network device configuration (routers, switches, firewalls), Wi-Fi setup and troubleshooting, VPN configuration and support, Antivirus and endpoint protection Support & Tools : • Help Desk / Technical Support (Level 1 & 2), Remote support tools (TeamViewer, AnyDesk, Remote Desktop), Ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) Experience

Bench Sales Recruiter 05/2024 to Present

SSG Consultant PVT LTD

● Manage the full recruitment cycle for IT and technical roles, from initial job requisition through to onboarding.

● Utilize various sourcing methods (job boards, LinkedIn, networking, referrals, and direct outreach) to build a pipeline of qualified candidates.

● Review resumes, conduct initial screenings, and assess candidates for technical skills, cultural fit, and alignment with job requirements.

● Coordinate and schedule interviews between candidates and hiring managers. Provide timely feedback and guidance to both candidates and hiring managers.

● Successfully placed 10 candidates in IT roles within 12 months, exceeding targets by 100%.

● Process candidates from initial contact through entire placement process which includes interview scheduling and follow up.

● Led and managed a team of 20 professionals, overseeing daily operations, setting performance goals, and ensuring timely goal delivery while fostering a collaborative and productive work environment.

● Awarded "Employee of the Year" in recognition of outstanding performance, dedication, and contributions to the organization. IT specialist 09/2023 to 05/2024

Winplus Enterprise

● Provided technical support for hardware, software, and network issues for internal users and clients.

● Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.

● Managed and maintained enterprise IT systems, including Windows, macOS, and Linux environments.

● Administered user accounts, access controls, and permissions in Active Directory.

● Monitored network performance and security, troubleshooting connectivity and cybersecurity issues.

● Installed, configured, and maintained CCTV cameras, DVRs, NVRs, and surveillance systems.

● Performed routine system maintenance, software updates, and backup configurations. IT Technical 04/2023 to 09/2023

Karuna setu Trust

● Diagnosed and resolved technical issues in a timely manner through phone, email, and on-site support.

● Performed routine maintenance tasks, software updates, and system backups.

● Assisted in setting up and managing network infrastructure including switches, routers, and firewalls.

● Documented technical procedures and maintained IT asset inventory. Education

DNE(Diploma in network engineer) Visnagar GJ

IANT(Institute of Advance Network Technology)

Certification

● SCSU(star cyber secure user)

● CCC(Course on Computer Concepts)

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