Customer Service Exceptional
Resume:
CORY
LEWIS
CONTACT INFORMATION
********@*****.***
SKILLS
LANGUAGES
OBJECTIVE
EXPERIENCE
BAR MANAGER
Slater's 50/50.
Led a team of 60 bartenders and servers, overseeing daily operations and ensuring exceptional customer service. Developed and implemented innovative promotions resulting in a 40% increase in beverage sales. Managed inventory levels, reducing waste by optimizing ordering processes. Conducted staff training programs on mixology, customer engagement, and responsible alcohol service. Maintained compliance with health and safety regulations, ensuring a clean and organized bar area.
RESTAURANT MANAGER
Chili's.
Managed bar and restaurant staff, ensuring exceptional customer service and operational efficiency. Oversaw inventory rotation and procurement, ensuring optimal stock levels. Conducted administrative tasks, including report generation and performance evaluations. Developed strong customer relationships, increasing repeat business. Ensured cash handling accuracy and compliance with financial procedures.
FOOD & BEVERAGE SUPERVISOR
Legends Hospitality.
Developed and executed cocktail, wine, and beer lists in collaboration with senior management. Managed the opening and closing procedures, ensuring seamless daily operations. Supervised inventory management of spirits and beer, optimizing stock levels to reduce waste. Created training programs for bartenders and servers, improving team efficiency and service quality. Assisted in budget planning and financial forecasting for beverage operations LEAD BARTENDER
T.G.I Fridays.
Supervised bartenders and servers, ensuring smooth daily operations and adherence to service standards. Managed closing procedures, including financial reconciliation and staff coordination. Maintained an extensive knowledge of beverages, assisting with menu updates and staff training. Monitored customer satisfaction, resolving issues proactively to enhance the guest experience.
EDUCATION
HIGH SCHOOL DIPLOMA
Los angeles high school.
Cleaning
Customer service
Serving
Leadership
Food service
Restaurant Experience
Wine knowledge
Fine dining experience
Fine dining experience
Time management
French AdvancedDiploma in Advanced
French
Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 ‘Passion Awards’ for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers.
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