Project Manager Human Resources
Resume:
Robert Drach
******@*****.***
Over 25 years in the Information Technology and Management industry with extensive experience in Telecommunications. Strong technical skills and results – oriented with expertise in managing and motivating cross-functional teams including staff, vendors and business partners. An advocate of change with focus on streamlining processes and increasing capabilities of service organizations. Demonstrated success in reducing cost in large organizations through deployment of upgraded systems, tools and process improvements. Thorough understanding of how enterprise-wide technical implementations impact business functions. Excellent communicator with emphasis on building strong relationships. A team player who has proven ability to establish well-organized and productive teams.
SYSTEMS: GENESYS Pure Cloud, NEAX2400 IPS, HDS, Octel 250 Voice mail, Cisco Call Manager, Avaya G450 Gateway, Avaya S8500 Server, NEAC AD-40 Voice mail System, Hitachi Dealer board Systems, IPC – IQMX & Alliance systems, IPC Series II System, V-Band Turret system, Mitel IP 3300. NEAX 2400 IPX, BT Trading systems, Nortel-Meridian R11,Genesys, Eyretel Voice recorders, NICE Voice Recorders, Dictaphone Recorders, ATT System 25, System 75, NEC 2000, Cisco IPT, Avaya VoIP, Polycom View Stations, Polycom VSX 7000’s, 5000’s series, Tandberg 1000(desktop), ATT Paradyne 6800 Operations, Mobitex Operation & Maintenance MOX/MHX, Xerox Enhanced VTC training
MULTIPLEXERS: Newbridge, Northern Telecom, AT&T Paradyne, ITT, Republic Telecom, IDNX, Timplex, Digital DACS, Ericsson GE Digital Data Switch, Cisco, Juniper Firewalls
EXPERIENCE
Hackensack Meridian Health (Robert Half)
IT Project Manager May 2024 to Nov 2024
Project Managed upgrade and replacement legacy Nortel/Avaya PBX to Cisco Call manager, Unity VM and Contact Center for Hackensack University Medical Center and other locations.
Project managed the Centralized Cisco Call Manager Clusters for all locations in HMN from Avaya and NEC on site PBXs.
Managed SIP Core managed network with carriers.
Presented to Management IT Operations Unified Communications Projects.
SJ Industries (PCS)
Senior IT Project Manager March 2023 to Sept 2023
Project Managed upgrade and replacement Call Center IVR platform and present Cisco phone systems to Cloud based VoIP system.
Worked with Product Management Team to roll out new Cloud based Telecom and Call Center services.
Manages RFP process and Vendor Evaluations and selection of new Vendor including Nice CXOne, Genesys, Five9, Ring Central and 8X8.
Managed discovery phase for replacement of corporate VoIP phone system and Contact center- replacing existing Cisco, Structured cabling.
Managed Budget and Professional Services contracts and estimated Monthly costs.
Scheduled Discovery and Design meetings
Managed Training and Deployment for new technology and new vendors.
Humana November 2021 to Feb 2023
Senior IT Project Manager
Project Managed upgrade and replacement Call Center platform, replaced Cisco and Avaya systems with VoIP Genesys IVR Pure Cloud. Support and tested Migrations by clinic (Humana/Conviva and Denovos).
Managed Disaster Recovery project for adding a second region for Tier One recovery.
Ordered new phones by clinic that are configured within Genesys Pure Cloud platform
Prepared User Import Lists, Application push and field Services for each site in Carolinas, Florida, Georgia, Arizona, Texas, KC/Missouri markets.
Worked with Product manager to enhance services on new Genesys system and Telcom services.
Managed Data Center upgrades, including cabling as needed by region.
Count Basie Center for the Arts December 2021 to Present
Security Officer
Implement and manage all venue security and event security management coordination
Venue security plans, policies, and procedures
Perimeter venue security and access control
First-aid and emergency response
Facilitating relationships with the venue security and event security management, promoters, management, entertainment, and local first-responders
Hermes of Paris June 2021 to November 2021
Senior IT Project Manager
Project Managed upgrade and replacement Call Center IVR platform, replaced Cisco system with VoIP Genesys Pure Cloud. Support and tested Migration.
Managed upgrade of existing US WAN to global SD WAN with international vendor.
Project managed the upgrade and replacement of severs for Data Center and changes to structured cabling.
Supported installation of new E911 platform to include Genesys Call Center and Call Manger to comply with RAY BAUM’s Act and Kari’s Law
NICE system integration project management.
Maximus Security June 2021 to Present
Security Officer
Implement and manage all venue security and event security management coordination:
Venue security plans, policies, and procedures
Perimeter venue security and access control
Venue and event security personnel and post orders
Ongoing and emergency communications
Secure transportation
First-aid and emergency response
Facilitating relationships with the venue security and event security management, promoters, management, entertainment, and local first-responders.
Firetronics March 2021 to June 2021
Project Manager
Completing site surveys of existing Customers for installation to satisfy requirements of Carbon Monoxide detection for Local Law 191 including program of new devices and structured wiring.
Project management of installation of Fire Control Panels and connection of all peripheral devices.
Prepare proposals for customer required upgrades. Meet with Potential customers for new services.
Digital Intelligence Systems, LLC (DISYS)- Syneos Health February 2019 to April 2020
IT Project Manager
Managed Syneos Health consolidation of merged entities into a single Unified Communication cluster standardizing Dial plan in a new E164 format. This migration is to permit global access using Cisco Call Manager.
Updated and Configured Cisco servers into redundant Data Centers in three regions.
Support the PMO Program lead, Technical manager and team
Accountable to the PMO Program lead, Technical manager for support for all project activities
Maintain project documentation for Data Center upgrades and server replacement, including Data Center cabling that were out of Support.
Monitor deliverables due from project team members and follow-up with appropriate team members on all assigned action items
Setup and manage support functions covering planning, tracking, reporting, quality management and internal communication
Assist with status reporting, tracking milestones, key issues, risks, benefits, and summary of incurred costs
Review project activities for compliance with procedures and standards
Assisting the program/project manager with maintaining the project plan and various project documentation.
Upgrade and replace Cisco Authentication platform for the Americas, EMEA and APAC regions
Iconma- Rutgers University April 2018 to December 2018
Telecom Project Manager- OIT
Plan, coordinate and track telecommunications project initiatives and to lead telecommunications technical solution implementations.
Ensures cohesiveness between Telecom Division units (network, voice/VoIP, wireless, A/V, outside plant fiber, inside plant cabling), departmental clients, and other stakeholders.
Planning and installations for all Audio &Visual requirements for new Hospitals and classroom projects.
Responsible to coordinate all project efforts from project initiation through closure for telecom infrastructure implementation and cabling for building upgrades, renovations and new construction across the New Brunswick/Piscataway, Newark and Camden campuses.
Coordinate and project manage technical solution development and implementation and overall project delivery.
Primary client liaison and provides the “bridge” between client needs and technical solutions that support those needs.
Project managed all new Wireless installation requests including; budgeting for Cisco back office equipment, cabling and Wireless access points.
Insight Global
AT&T May 2017 to April 2018
Program Manager
Support Lab environment for all new software, hardware releases for cellular services for all carriers.
Manage the Insight Global personnel on-site for AT&T- lab and production team (22 contractors)
Weekly status reports for all Insight Global personnel within AT&T.
Maintain the Project and subproject dashboards for correct status and timelines.
Manage weekly status meetings with teams throughout country- support Middletown NJ, Warrenville IL, Irving TX and Redmond WA.
Maintain integrity of Test Management & Tracking Systems (TMATS)- updates of reporting and test plans.
Realogy January 2016 to February 2017
Senior Telecommunications Manager
Support day-to-day telecom operations and associated moves, adds, and changes in a multi telecom system environment.
Support in-bound contact center serving multiple clients.
Manage installation and support of hosted VoIP and Communications as a service solutions (UCaaS)
Support all Realogy brands including NRT, TRG, Zip Realty operations.
Monitor the Heat ticket system to ensure that customer requests and incidents are resolved within established standards.
Provide back up support to the team’s analysts and managers.
Lead the planning and implementation of projects. Maintain multiple projects at one time.
Manage project budgets and resource allocation.
Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management.
Established Support model of new UCaaS product roll-out for vendor and IT staff- (process, RACI and workflows)
6 Direct reports- Telecom Managers, Analysts and Project managers
Weekly IT Management reporting with IT management staff.
Installation of AV equipment for all Real Estate offices on new locations
ADP April 2013 to January 2016
Project Manager
Responsible for planning, scheduling, and controlling the activities of complex Voice and Contact Center Technology implementation projects.
Planning and execution of large-scale IT projects for VoIP PBX Centralizations and Genesys IVR replacements Projects.
Project Management of numerous Call Flow changes for Business units with US.
Migration of Existing Call Centers to Genesys Work Force Management tool from IEX WFM.
Project managed the upgrade of all of Canada standalone PBXs and Voicemail systems to a Data Center centralized system- with increased Disaster recovery and functionality.
Responsible for establishing templates for Project plans, user guides for VM, CMS, Avaya 1X Agent software and Dialing principles for all Centralizations.
Weekly Project Status Meeting with IT Management and project managers
Business analysis- gathered requirements for Centralization and Workforce management programs
Cenlar January 2013 to April 2013
Program Manager for Cenlar FSB
Facilitate the MIS Infrastructure to new location in Ewing New Jersey.
Morgan Stanley October 2010 to December 2012
Program Manager/ Communications Manager
Facilitate changes to International Programs for Voice and Data.
Verizon Business October 2010 to January 2012
Program Manager for Verizon Business.
Oversee two Large Global Programs delivered to Large International Financial Firm to replace existing ATM Backbone to VZB Private Line network
Replace existing technology termination equipment for Trading Floor (TDM over IP) services globally.
Nomura Securities June 2009 to October 2010
Senior Voice Analyst/ Senior Project Manager
Managed the replacement of Digital PBX systems and phones to a Cisco call Manager system for their Data Center, Disaster Recovery Centers, Satellite offices and large expansion of New York Headquarters.
Helped design new system with Cisco to Install Call managers and Voice mail systems throughout the North American offices, with existing DID and PRI services and SIP, upgrade of Disaster recovery services nationwide.
AIG May 2008 to June 2009
Senior Project Manager
Staff Augmentation for Scope validation for large Business relocation of all Infrastructure, Cabling, UPS, Batteries, PBX (Avaya IPT) and phone service, Network Services, Audio/Visual services including Polycom Video Conferencing, all Wintel services and Security systems for AIG Commercial Insurance offices. OH.
NOMURA SECURITIES INTERNATIONAL (1999 to 2008)
Telecommunications Manager-VP
Managed, maintained and supported all Video conferencing, Technical Trading floor support, Television services, PDA’s, Turrets, telephones and Communications vendors for all remote Nomura and subsidiary offices in North America.
Installed, Maintained and Repaired over 1000 positions for the North American Headquarters in New York including voice mail, voice recording systems and call accounting systems.
SUMITOMO BANK, LTD (1995 to 1999)
Telecommunications Manager-AVP
Managed, maintained services for Disaster Recovery equipment such as UPS, generator and HVAC for computer room and trading floor for all departments and subsidiaries that made Sumitomo compliant and mitigated Risk.
Installed, Maintained and Repaired over 500 positions for the North American Headquarters in New York including Voice mail and call accounting.
PAINE Webber/ATT Solutions (1995)
Project Manager
Responsible for Managing and developing the Project Plan for migration of an existing Data Network from private lines to Frame Relay.
PATRIOT SECURITIES L.P. (1992 to 1995)
Director of Communications
Planned and implemented 200 Trading floor positions
Implemented Network Control for all branches.
Responsible for all Market Data feeds to the Trading Floor including Bloomberg, Reuters, Telerate and external Patriot/Liberty feeds.
Responsible for the implementation, maintenance and installation of the "Patriot Securities market Data" feed to the trading floor and over 300 Banking and Securities customers in the Unites States, Canada and London.
Responsible for all Data Center activities; including Moves, Data Center quarterly cleaning service, HVAC systems, UPS systems, Frame wiring and cabling for NY Headquarters and Subsidiaries.
DATA TRANSMISSION SERVICES, INC. (1991 to 1992)
Manager of Operations
Established and authored the Operations and Procedures policies manual for DTS, a start-up company.
Maintained national digital network with major nodes in Woodbridge, NJ and Dallas, TX.
GTE SPACENET (1983 to 1991)
Northeast Area Communications Supervisor
Installed and Maintained customer premise VSAT terminals in the Northeast Area for such customers as Sears, K-Mart, Gannet, IBM and Met-Life.
Supervised and directed over twenty-five technicians in maintaining and repairing installed customer base.
Interfaced with GTE's customers, interexchange carriers, and local telcos and equipment vendors to define and solve problem areas within the hybrid fiber/satellite transmission system
EDUCATION
Bachelor of Science Degree, Marketing Management
St. Peters College, Jersey City, New Jersey
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