Scrum Master Social Media

SRINIVAS V. ADDURI, MBA, PMP, CSM

E-Mail: ********@*****.*** Contact: 614-***-**** http://www.linkedin.com/in/adduri

FUNCTIONAL: AGILE LEADERSHIP/ SCRUM MASTER/PROJECT MANAGEMENT/APPLICATION DEVELOPMENT MANAGEMEMENT/ PEOPLE MANAGEMENT/GLOBAL OPERATIONS LEADERSHIP

DOMAIN :

BANKING AND FINANCIAL SERVICES: CONSUMER BANKING AND BUSINESS BANKING PRODUCTS, ENTERPRISE CONTACT CENTER SERVICES, STUDENT LOANS, CREDIT CARD OFFERS, AUTO LEASING AND LOANS

INSURANCE: BILLING/POLICY MANAGEMENT /CLAIMS/UNDERWRITING/GENERAL LEDGER

TECHNOLOGY: IBM ODM Rules (WebSphere Operational Decision Management Rules, JRules), MAINFRAMES (COBOL, DB2, JCL, CICS), SERVICE NOW, TEALEAF, TOPAZ, CALLCOPY

VISA STATUS: NATURALIZED USA CITIZEN

CAREER ABSTRACT

Dynamic Agile Leader/Sr Scrum Master with MBA, PMP, and CSM certifications, bringing 30 years of comprehensive experience in the Banking, Financial, and Insurance sectors. Expert in Agile Project and Delivery Management, with a strong emphasis on IBM ODM, Mainframes, and cross-functional Program Management. Skilled in Software Design, Development, and Technical Consultancy across global landscapes.

Career Roles: Senior Agile Lead, Agile Coach, Agile Practitioner, Delivery Manager, Technical Program Manager, Project Manager, and Technical Lead. Renowned for motivational team building and driving successful Agile transformations, fostering high-performing teams, and delivering exceptional results.

CAREER DETAILS

2020 April – Current: JPMorgan Chase & Co., Plano TX: Sr Agile Lead/Coach/Practitioner/Sr Scrum Master

Spearheaded Agile transformation as a Coach, Practitioner, and Lead within the Interactive Voice Response (IVR) product under the Voice product line.

Led Agile initiatives across three distinct "Area Products," managing three Scrum teams in "IVR," one in "Social Media," and one in "Core Contact Centre Technology Services."

Distinguished as the Agile Lead for five Scrum teams in 2024, including Easy Scrum Easy Go, Seal Team 9, Planet 9, Glass Breakers, and Terraformers.

Successfully implemented both Scrum and Kanban frameworks, tailoring approaches to team needs and project requirements.

Coached teams in utilizing Align reports and features for effective quarterly check-ins and planning, enhancing strategic alignment and execution.

Facilitated quarterly planning sessions using Align for IVR, social media, and Core Contact Centre Technology Services, ensuring cohesive and forward-thinking strategies.

Developed comprehensive JIRA metrics and dashboards for each Scrum team and Area Product, proactively addressing JIRA hygiene issues.

Assumed additional responsibility as the Single Point of Contact (SPOC) for compiling and publishing "Tech Accomplishments" for the entire VOICE product, with reports distributed to Global Head of Technology for CCB Operations

Guided a Kanban team through a successful transition to a Scrum framework, enhancing team agility and performance.

Authored JIRA automation rules to alert users of potential issues, such as stories added to empty or incorrectly statused epics, promoting proactive problem-solving.

Consistently maintained healthy sprint metrics across all managed Scrum teams, including churn, backlog health, forecast completion, and velocity stability.

2017 November – 2020 March: JPMorgan Chase & Co., Plano, TX.: Senior Scrum Master/Agile Coach/Practitioner

Led retail middleware teams in a company-wide initiative to transition to cloud-native solutions, successfully deploying existing services into a private cloud environment.

Managed a cloud migration program, ensuring on-time and within-budget delivery by implementing effective checks and balances, and managing demand and capacity based on prioritization and budget constraints.

Spearheaded the New Banking Architecture initiative, leading teams to develop and expose services as microservices, deploying them on the bank’s private cloud.

Served as Senior Scrum Master and functional Subject Matter Expert (SME) for retail middleware, contributing to a company-wide program aimed at digitalizing consumer and business banking offerings.

Achieved a 30% reduction in "escaped defects" into UAT through the implementation of test suite automation.

Reduced time to market from 90 days to 30 days by conducting effective grooming sessions, adhering to a 3-day rule during Sprints, and coordinating Scrum of Scrums with interfacing teams.

Established a Scrum Master Community of Practice, actively contributing to the dissemination of best practices and enhancing Agile maturity.

Contributed to the development of JIRA standards and dashboards, enhancing project tracking and reporting capabilities.

Set up Scrum teams from scratch, establishing standards and elevating Agile maturity from Level 0 to Level 2.

Managed the implementation of Continuous Integration and Continuous Deployment (CI/CD) for consumer banking products and risk screening applications.

Fostered a collaborative work environment among development, business, and QA teams, driving delivery efficiencies and improving team performance.

Served as a subject matter expert on critical business rule sets, leveraging IBM ODM expertise to optimize rule management and execution.

2014 March – November 2017: Nationwide Insurance, Columbus, Ohio, USA: Delivery Manager, Agile Coach/Scrum Master – Multiple platforms: Dot Net, Mainframes. Big Data, Java

As an Agile Coach, led the setup of Scrum teams for the customer service billing suite, encompassing both front-end and back-end applications, tailored to project efforts (major/minor).

Collaborated with Product Owners to build and prioritize product backlogs using Rational Team Concert (RTC), ensuring alignment with business goals.

Implemented an Agile assessment process to evaluate team maturity and identify growth opportunities, fostering continuous improvement.

Introduced and facilitated 'Scrum of Scrums' to address cross-team impacts, significantly reducing production issues during deployment nights.

Applied the 5 Whys problem-solving technique to identify root causes of recurring application issues, enhancing process efficiency.

Leveraged tools such as Call Copy, Topaz, Tealeaf, New Relic, and Splunk to expedite issue resolution, directly improving application availability.

Utilized a two-week sprint cycle to deliver business requirements for Nationwide.com consuming application teams, adhering to Agile methodologies for on-time, on-budget project delivery.

Facilitated line cadence meetings with a focus on Agile delivery, implementing process improvements to manage multiple efforts and adapt to change swiftly.

Removed impediments and encouraged decentralized decision-making within teams, serving as the first point of escalation.

Built strong relationships with key stakeholders, including Business Sponsors, IT Delivery Executives, and Product Owners, to align Agile frameworks with organizational goals.

Accurately forecasted budgets to meet evolving demands, maintaining close alignment between planned and actual work.

Led efforts to mitigate single points of failure in the customer billing application, achieving 99.92% availability.

Ensured policy and billing applications were PCI DSS compliant, acting as the Applications Risk Manager and conducting vulnerability scans.

Achieved an exceptional PICR delivery score in 2016 by maintaining zero Code Freeze/Scope exceptions and increasing team velocity from ~20 to ~35 points per iteration.

January 2013 – March 2014: JPMorgan Chase, India: Application Development Manager

Successfully managed multiple teams specializing in .NET and Mainframes across geographically diverse locations, earning recognition as the "Best People Manager."

Recruited and developed new, dynamic teams within the Chase Auto Loans department, fostering rapid growth and delivery capabilities.

Demonstrated exceptional people management and tactical skills, aligning teams with corporate objectives, and motivating them to achieve both business and individual goals.

Exhibited strong risk management capabilities, adeptly identifying potential project risks and issues and implementing effective solutions to mitigate them.

February 2011 – December 2012: JPMorgan Chase, India: Program Manager, VDI Migration & Delivering Sales Opportunities

Led the Virtual Desktop migration project as Program Manager, executing it in two phases: Phase 1 involved onboarding developer software onto VDI, and Phase 2 focused on migrating employee desktops/laptops to LVDI.

Earned special recognition from the CTO for the successful migration of Hyderabad IT teams to VDI, demonstrating exceptional leadership and execution skills.

Coordinated global migrations at the request of the India CTO, implementing the program with a high success rate and ensuring seamless transitions across locations.

Served as Project Delivery Manager, collaborating with global teams to successfully deliver projects for a rule engine application utilizing IBM Operational Decision Manager. This involved authoring business rules for consumer and business banking products, ensuring alignment with strategic objectives.

1998 – February 2011: Nationwide Insurance, Columbus, Ohio, USA: AD Manager/Scrum Master/PM/Tech Lead

Successfully managed both onsite and offshore resources, delivering top-tier programs, infrastructure projects, and interface integrity projects on time, within budget, and with the highest quality standards.

Served as the Single Point of Contact for policy servicing and billing applications, overseeing day-to-day operations and ensuring seamless functionality.

As Tech Lead for mainframe-based applications, implemented numerous system-critical projects with a high success rate, showcasing strong leadership and technical expertise.

Managed global teams from the client site in Columbus, Ohio, for billing and policy applications, directing project scope, design/architecture, development, and deployments.

Monitored and tracked projects against budgeted costs, demand forecasts, and timelines, ensuring timely execution and adherence to best practices.

Mentored and trained global staff, enhancing their capabilities and enabling them to perform their roles effectively.

Conducted project estimation, scheduling, and costing, ensuring accurate planning and resource allocation.

1995 – 1998: Several (Comsys/Metamor/Infotech): Consulting computer specialist on Mainframes.

Technical Leadership/Problem/Incident Control Management

Led teams in supporting mainframe-based legacy policy applications, leveraging deep technical expertise to ensure robust performance and reliability.

SCHOLASTICS

Certified Scrum Master, License# 000695100. Status: Active

Certified Project Management Professional (PMP), 2008: PMP #518832: Status: Active

AWS Certified Cloud Practitioner, Status: Active till August 18’ 2026

Cloudera Hadoop certified – 2014: License# 100-009-467: Status: Active

Master of Business Administration (General MBA concentrated in Service Industry) from Ohio Dominican University, USA in 2004.

Bachelor of Technology (Mechanical Engineering) from Jawaharlal Nehru Technological University in 1994.

ORGANISATIONAL EXPERIENCE

Nov’2017 – Current with JPMorgan Chase, Plano, TX

Mar’14 – Nov’2017 with Nationwide Insurance, Columbus, Ohio

Feb’11 – Mar’2014 with JPMorgan Chase & Co., Hyderabad, India

Mar’00 – Feb’11 with Nationwide Insurance, Columbus, Ohio

Jun’98 – Mar’00 as IT Consultant (Contractor), Columbus, Ohio

95Jun‘98–IT Systems Engineer, Multiple, India

PERSONAL VITAE

Address : 9421 Jerico Dr, McKinney, TX 75072 USA

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