Customer Service Team Members

JANAI SANCHEZ

**************@*****.*** +1-617-***-****

PROFESSIONAL EXPERIENCE

Starbucks October 2023 — March 2024

Barista Boston, MA

● Provided exceptional customer service by greeting customers, taking orders, and ensuring accuracy and satisfaction with every beverage and food item prepared.

● Expertly operated espresso machines, coffee brewers, and other equipment to craft high-quality beverages according to Starbucks standards.

● Maintained cleanliness and organization of the store, including the service area, dining area, and restrooms, to uphold Starbucks' hygiene and sanitation standards.

● Demonstrated product knowledge by describing menu items, suggesting add-ons or alternatives, and answering customer questions about ingredients or allergens.

● Worked efficiently in a fast-paced environment, multitasking between taking orders, preparing beverages, handling cash transactions, and restocking supplies to minimize wait times and maximize customer satisfaction.

● Collaborated with team members to ensure smooth store operations, including coordinating tasks, communicating special orders or customer requests, and supporting colleagues during peak hours.

● Participated in training sessions and ongoing education to enhance product knowledge, learn new drink recipes, and improve customer service skills.

● Adhered to Starbucks' policies and procedures, including cash handling procedures, food safety guidelines, and dress code standards, to maintain compliance and ensure a safe and welcoming environment for customers and employees alike.

Nannying February 2023- November 2024

(On call Nanny)

● Diaper changer

● Meal prepping

● Attending and taking care of kids from the ages of 6 months- 12 years old Wendy’s September 2022— February 2023

Team Member Utica, NY

● Provided excellent customer service by greeting guests, taking orders, and accurately processing transactions using POS systems.

● Prepared food items according to Wendy's standards, including assembling sandwiches, wrapping burgers, and packaging meals for dine-in, takeout, or drive-thru orders.

● Operated kitchen equipment such as grills, fryers, and microwaves safely and efficiently to cook and heat food items to the appropriate temperature and consistency. Ok

● Supported team members during peak hours by assisting with food preparation, restocking supplies, and expediting orders to minimize wait times and ensure timely service. K&K Cleaning Service September 2018 — August 2022

Cleaning Specialist Utica, NY

● Cleaned and sanitized residential or commercial spaces, including bedrooms, bathrooms, kitchens, and common areas, to meet or exceed cleanliness standards and ensure a comfortable and hygienic environment for occupants or guests.

● Performed routine tasks such as dusting, vacuuming, sweeping, mopping, and wiping surfaces to remove dirt, dust, and debris and maintain a neat and organized appearance throughout the property.

● Addressed special cleaning requests or specific instructions from clients or supervisors, such as cleaning delicate surfaces, organizing cluttered areas, or handling sensitive materials, with attention to detail and discretion.

● Communicated effectively with clients, supervisors, or team members to coordinate schedules, report maintenance issues, and address any concerns or feedback in a professional and courteous manner.

● Followed safety protocols and procedures, including proper handling of cleaning chemicals, use of personal protective equipment, and adherence to ergonomic guidelines, to prevent accidents or injuries and promote a safe work environment for everyone involved. EDUCATION

Citizens High School High School Diploma

Honor Roll Student Utica, NY

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