Business Analyst

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Chester C. Dailey

Huntersville NC 704-***-**** ************@*****.***

Summary

Results-driven Business Analyst with over 19 years of experience bridging business and technology. Proficient in requirements gathering, user feedback collection, and data analysis to drive process improvement and inform strategic decisions. Skilled in Agile/Waterfall methodologies, project management, and stakeholder engagement. Recognized for enhancing UX, aligning IT solutions with business goals, and independently managing deliverables within tight timelines.

Skills

Agile/Waterfall Methodologies Interface Design & Implementation Project Management Business Analysis User Feedback Collection Data Analysis Tools Change Management Cross-Functional Communication Requirement Gathering Customer Relationship Management UX Awareness & Survey Design Risk Assessment Mitigation Effective Communication Process Improvement Technology Evaluation Stakeholder Engagement Training & Development Quality Assurance Solutions Development Product Life Cycle Management Experience

BUSINESS ANALYST/ PRODUCT MANAGER 08/2004 - 03/2023 Ricoh Americas Corporation - Charlotte, NC

Gathered and documented business requirements through stakeholder collaboration and user surveys. Conducted user feedback sessions to assess needs and inform design decisions. Collaborated with IT and business teams to evaluate and implement technology solutions. Utilized data analysis methodologies to influence project direction and improve user satisfaction. Maintained awareness of emerging technologies to identify potential improvements in business processes.

Improved UX for 6 SaaS platforms by redesigning admin/user interfaces; boosted task speed by 42%.

Drove $40M+ in revenue by deploying WebPrint at 300+ stores for 5.8M users across 65 accounts.

Slashed dev time 30% by integrating Ricoh systems into cross-platform SaaS print environments.

Delivered 100+ demos/training sessions to C-level execs; secured multiple six-figure contracts.

Led 5 enterprise SaaS rollouts (2004–2023), including CIBC, EPRI, Staples, PNC, and Ricoh.

Cut issue resolution by 45% by aligning service org with product dev for tailored client solutions.

Produced $1.3M in implementation savings by optimizing requirements gathering and scoping.

Championed product roadmap decisions, influencing 12+ major feature releases across 3 years.

Increased retention 38% by aligning lifecycle plans with user needs in higher ed and finance.

Oversaw 25+ cross-functional projects from concept to launch, driving 98% on-time delivery rate.

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Education and Training

University of Tennessee - BS

Business Administration

Websites, Portfolios, Profiles

https://www.linkedin.com/in/chestercraigdailey/

Volunteer Experience

President, Wellington Chase HOA, 10/2017 to 10/2018, Charged with fostering community relations, handling disputes, and representing the HOA in communication with residents and external parties., Led meetings, set agendas, oversaw committees, and ensured compliance by enforcing rules and regulations based on community policies, local laws, and regulations., Oversaw the HOA budget, financial reports and ensured proper allocation of funds., Ensured community maintenance and improvement projects were completed on time and within budget. References

Available Upon Request

Demonstrated Achievements

Spearheaded adoption of WebPrint application, gaining traction among 65 major accounts, including the largest one with 5.8M users, 300+ retail stores, and an annual revenue exceeding $40M.

Generated $1.3M in annual revenues by implementing a billable fee system, directly contributing to profitability of Graphic Resources Group.

Uncovered lost revenue from annual subscription fees for clients; revamped subscription program and tracking which generated revenue from $0 to $2M over an 18-month period.

Overhauled product portfolios and project management practices to advance products through the pipeline and gain stakeholder consensus on product development and marketing strategies.

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