Customer Service Quality Assurance

COURTNEY THORNTON

Troy, AL · 334-***-****

*****************@*****.*** · https://www.linkedin.com/in/courtney-thornton-591871174/

SUMMARY

4+ years Customer Service experience

Dependable, reliable, able to learn new things quickly

Proficient in Microsoft Office

Able to multitask in high stress situations

EDUCATION

GLOBAL HUMAN RESOURCE MANAGEMENT (2019)

2006-2010 · 2018-2019

Association to Advance Collegiate Schools of Business accredited (AACSB)

Chancellor’s Scholarship-Must have a 27 ACT score

Microsoft Office Excel Specialist

Troy University Management Club

EXPERIENCE

2020

WALMART DISTRIBUTION CENTER, QUALITY ASSURANCE AGENT

Verified pallets had correct orders

Corrected pallets that were missing items

Cycle counted pallets

Checked pallets were in the right slots

2011-2014

CVS PHARMACY, SHIFT SUPERVISOR- TROY, AL

Screened applications and interviewed

In charge of stocking products as they came in

Made sure cashiers met standards made by corporate

Set up seasonal aisle

Trained new staff on cash register and policies

Went to other stores to set up planograms

Consistently made quotas set by district

In charge of correcting and maintaining registers

Made deposits and verified that they were recorded

2011

RITE AID PHARMACY, SHIFT SUPERVISOR

Trained new cashiers

Stocked shelves

Reorganized products

Helped with hiring

Screened applications

Responsible for opening and closing store

Made deposits

2007-2010

TROY UNIVERSITY ADMISSIONS, STUDENT WORKER

Helped incoming students with application process

Filed paperwork, answered phones, and gave campus tours

Input data

Answered questions about application process

Wrote receipts

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