Project Management Technical Support

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CONTACT

Address : Ilion, NY *****

Phone : +1-315-***-****

Email : ********@******.**

SKILLS

Microsoft Windows

Windows Server

Azure

Office 365

Active Directory

Desktop Support

Network Support

Software Deployment

Leadership

Project Management

Process Improvement

Customer Service

Communication

PROFESSIONAL SUMMARY

Experienced IT professional with over a decade of expertise in software development, system administration, and network management. Skilled in delivering high-quality solutions and leading cross-functional teams to achieve project objectives. Proficient in process automation, project management, and technical support. Seeking to leverage a diverse skill set to tackle complex IT challenges and drive innovation.

WORK HISTORY

IT Solution Center Manager, 12/2023 to Current

LifePlan CCO NY - Utica, NY

Improved team efficiency by 15% through workflow enhancements and technical solutions.

Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.

Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.

Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.

Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center’s workload.

Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.

Improved team morale and cohesiveness by initiating regular team-building activities.

Streamlined center operations, achieving higher efficiency by redesigning workflow processes.

IT Support Technician Specialist, 04/2023 to 12/2023

DoD GE Aerospace - Norwich, NY

Resolved 95% of technical issues on first contact using remote tools and ServiceNow.

Designed and implemented a software installation database, minimizing downtime.

Improved manufacturing floor inventory accuracy by 30% with asset tracking solutions.

IT Technician Specialist, 10/2022 to 02/2023

Bondartech - Utica, NY

Provided technical support for hardware/software, networks, and VOIP systems.

Deployed software and conducted proactive system monitoring for client environments.

Managed approximately 20-30 incoming calls per day, emails from customers

Telehealth Technician, 02/2022 to 10/2022

Visionworks - New Hartford, NY

Conducted precise eye exams and scheduled patient appointments.

Managed 10-20 patients per day plus emails and phones calls

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Performed troubleshooting and diagnosis on malfunctioning equipment.

Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Logistics Supervisor, 08/2020 to 02/2022

Harbor Freight Tools - Herkimer, NY

Led team initiatives, including goal setting and store opening/closing operations.

Mentored new associates, enhancing team productivity and customer satisfaction.

Trained, scheduled and evaluated up to 10 employees.

Pro Services Sales Specialist, 06/2018 to 08/2020

Lowe's Home Improvement - Herkimer, NY

Built strong client relationships through consistent communication and effective problem-solving.

Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

EDUCATION

Associate of Science: Criminal Justice, 08/1999 – 05/2000

Herkimer County Community College - Herkimer, NY

CERTIFICATIONS

Dell Certification, 05/01/23, 05/01/25

REFERENCES

Craig Hale - 315-***-**** ********@*******.***

Brian McMahon - 315-***-**** ***********@*****.***

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#HRJ#99c5d04b-04d8-44fe-bc76-0d367c5e994b#

KEVIN PARKHURST

IT SOLUTION CENTER MANAGER

Contact this candidate