Technical Support Systems Analyst
Resume:
EMIL LOUIE DONCERAS
Vista Verde Executive Village, Brgy. San Iside Cainta Rizal, Philippines
***********@*****.***
PROFESSIONAL SUMMARY
Experienced IT Professional with over 8 years of progressive experience specializing in Microsoft 365, Azure Identity, and cloud solutions. Skilled in technical support, cloud consultancy, identity and access management, and end-user training. Holds multiple Microsoft certifications and has worked across enterprise, MSP, and CSP environments.
WORK EXPERIENCE
2nd Line Technical Team Analyst
KMC Solutions – Pasig, Metro Manila
March 3, 2025 – Present
Manage incident, request, and alert tickets via Halo.
Handle user provisioning on Active Directory (on-prem & Azure/Entra).
Perform device configuration and health checks using RMM tools.
Maintain documentation using Hudu knowledge base.
Microsoft 365 Ambassador
Crayon Software Experts Philippines – Mandaluyong City
April 22, 2024 – January 31, 2025
Managed Microsoft 365 Admin Center including Exchange, OneDrive, SharePoint, and Teams.
Delivered break/fix support to CSP and end-users.
Handled DNS management and email migration processes.
Manage incidents and requests via Rave and DFM.
Azure Technical Adviser
Sherweb Inc. – Remote (Canada HQ)
February 13, 2023 – September 5, 2023
Managed Azure Identity for MSP and CSP clients.
Administered subscriptions, domains, IAM roles, CAP, AADC, and device enrollment.
Manage incidents and requests via Rave and DFM.
Senior Systems Analyst
Boehringer Ingelheim – Alabang, Muntinlupa
August 1, 2022 – February 6, 2023
Managed SharePoint, OneDrive, and Microsoft Teams for internal and external BI users.
Manage incident and request via SNOW(ServiceNow).
Cloud Consultant – Microsoft 365
Tech One Global – Alabang, Muntinlupa
February 22, 2021 – January 3, 2022
Offer consultancy services and assist companies with onboarding to cloud technologies.
Handled FastTrack and Cloud Accelerator programs.
Delivered training and enablement for M365 and EMS services (Enterprise, Mobility and Security).
Delivery Engineer
Softline Services International Philippines – Makati City
February 12, 2020 – February 19, 2021
Focused on Microsoft Modern Workplace deployments and support.
Handled FastTrack and Cloud Accelerator programs
Team Lead / Application Support Specialist (Office 365 Admin)
Accenture Philippines – BGC, Taguig
January 6, 2017 – February 7, 2020
Provided Tier 2/3 support for Office 365 suite and services.
Managed Exchange migrations, user support, and AD integration.
L2 Cloud Service Desk (Office 365)
Ingram Micro Philippines – Taguig City
June 6, 2016 – December 14, 2016
Office 365 license provisioning.
Troubleshot email hosting, web hosting, and DNS via Tucows/Myhosting.
EDUCATION
Bachelor of Science in Computer Science
Pamantasan ng Lungsod ng Muntinlupa 2006 – 2011
Muntinlupa National High School
Secondary Education 2002 – 2006
Muntinlupa Elementary School
Primary Education 1996 – 2002
CERTIFICATIONS
MS-900: Microsoft 365 Fundamentals – July 11, 2022
PL-900: Microsoft Power Platform Fundamentals – October 28, 2021
AI-900: Microsoft Azure AI Fundamentals – June 5, 2021
AZ-900: Microsoft Azure Fundamentals – September 25, 2020
SKILLS
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Azure Active Directory, Azure IAM, AADC
Email Migration, DNS Management
Remote Monitoring Management (RMM), Hudu
Microsoft Modern Workplace & EMS
ITSM Tools: Halo, ServiceNow
Technical Documentation, End-user Training
Active Directory, Group Policy
REFERENCES
Christian Paul Nicolas
Team Lead, Crayon Software Experts Philippines +639*********
Jerick Cruz
Sr. Solution Specialist, TechOne Global +639*********
Luis Barrera
Azure Specialist, Microsoft Philippines +639*********
Lanovick Grueso
Manager, Accenture BGC +639*********
Maria Dominica De Mesa
Global Shift Lead, Fluor Daniel Inc. Philippines +639*********
I hereby certify that the above information is true and correct to the best of my knowledge.
Emil Louie Donceras
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