Customer Service Delivery
Resume:
Jean Schmidt
Irmo, SC *****
***********@*****.***
WWW: https://bold.pro/my/jean-schmidt/126r
Professional Summary
Dynamic manager with a proven track record at Walgreens, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and improved service protocols. Skilled in budget management and process optimization, driving profitability while fostering a productive work environment. Strong communicator with a focus on relationship building.
Skills
Customer service
Team leadership
Time management
Decision-making
Goal setting
Complex Problem-solving
Verbal and written communication
Documentation and reporting
Relationship building
Work History
Walgreens
Manager
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facilitated conflict resolution among team members through active listening.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
June 2010 - September 2012
Michaels Craft Store - San Diego, CA
Manager
Maintained professional, organized, and safe environment for employees and patrons.
Managed expenses to ensure business remained within budget, boosting profitability.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
June 1984
My Carmel San Diego, CA
Diploma Gender Studies
Certifications
Pharmacy license
Contact this candidate