Patient Care Cedar Rapids
Resume:
SHANA KEANE LOCATION
• Cedar Rapids, IA, *****
CONTACT
• shana.keane03@gmai l.com
SKILLS
• Payment Collection • Database
Coordination
• Program Oversight • Interdepartmental Collaboration
• Patient Education • Administrative
Supervision
• Patient Care
Coordination
• Claims Processing • HIPAA Compliance • Office Administration • Patient Relations • Scheduling
EDUCATION
August 2012
Associate Degree in Cosmetology
Capri College, Cedar Rapids, IA
October 1994
GED
Sunset High School, Portland, OR
SUMMARY
Devoted worker motivated to work with patients, families, and care teams efficiently. Friendly, adaptable, and collaborative. Outgoing professional with a flexible approach to reaching mutually beneficial resolutions.
WORK HISTORY
July 2019 - Current
Patient Care Coordinator - Cedar Rapids Hearing Center, 1825 29th St NE, Cedar Rapids, IA, 52402
• Coordinated with insurance companies for accurate billing and claim processing
• Enhanced patient satisfaction by efficiently scheduling appointments • Streamlined communications between patients and healthcare providers
• Managed sensitive patient information with strict adherence to HIPAA guidelines
October 2018 - July 2019
Communications - Windstream Communications, Inc., 1450 N Center Point Rd, Hiawatha, IA, 52233
• Enhanced customer satisfaction by answering questions in a timely manner • Streamlined call flow for more efficient responses and productivity • Improved first-call resolution rates with problem-solving techniques
• Provided personalized assistance to clients and handled escalated calls professionally
October 2014 - October 2015
Mobile Charge Team Lead - Impact Life International, 3001 Williams Blvd SW, Cedar Rapids, IA, 52404
• Improved team productivity by managing projects and streamlining communications
• Enhanced team performance by providing coaching, feedback, etc. • Managed risks and mitigated potential issues
• Achieved departmental goals by executing plans
Contact this candidate