Operations Manager Supply Chain

MICHAEL D. SOTHERN

215-***-**** *********@*****.*** www.linkedin.com/in/michaeldsothern

FACILITIES OPERATIONS MANAGER

Results-driven operations manager with proven effective mentorship in training and developing exceptional multidisciplinary teams. Expertise in driving team success and ensuring on-time delivery. Adept at delivering superior customer solutions and optimizing day-to-day operations while coordinating maintenance services, business continuity, safety protocols, and ensuring cost-effective approaches. Collaborated and negotiated with vendors ensuring successful operations. Demonstrated ability to develop and execute strategic plans that align with organizational goals. Strong problem-solver with excellent communication skills and a commitment to maintaining high standards of customer satisfaction levels. Established and drove key performance indicators (KPIs) to achieve operational excellence. Ensured a safe work environment and compliance with safety standards within a highly regulated industry. Identified and implemented continuous improvement strategies, incorporated lean principles, innovative solutions and enhanced operational performance and cost savings. Effectively allocated resources to meet production schedules and customer expectations. Led initiatives to reduce waste, improved workflows, and optimized material usage. Monitored departmental budgets; ensured financial objectives were met.

SKILLS & PROFICIENCIES

Operation Management Facilities Management Strategic Planning Compliance Safety Process Improvement Service Management Vendor Management Budget Management Project Management Team Building Risk Management Procurement Quality Standard Operating Procedures (SOP) Maintenance Software Implementation & Technology Communications GMP Networking Environmental Health & Safety Technical Writing SharePoint Microsoft Office Suite Supply Chain KPIs Operational Excellence Cost Savings Training Continuous Improvement Collaboration Goal Driven Analytical Accountable Conflict Resolution Time Management Problem Solver

PROFESSIONAL EXPERIENCE

SPARK THERAPEUTICS, Philadelphia, PA 01/2018 - 07/2024

Manager, Supply Chain, Shipping & Receiving (2020 - 2024) Oversaw operations and collaborated with internal and external teams ensuring critical US & International shipments, in and outbound were shipped / received under proper temperature-controlled conditions without exception.

Led Supply Chain, Shipping & Receiving team; ensured critical, temperature-controlled samples were shipped/received/delivered/tracked; ensured staff obtained and maintained proper GMP compliance and other regulated transportation trainings.

Developed an internal SharePoint Shipping Request System for over 12K shipments; implemented QTrak software for over 70K inbound shipments; harmonized shipping processes at all sites; followed GMP shipping regulations.

Certified that daily receiving of all inbound goods were checked and entered into Spark’s financial system.

Senior Corporate Facilities Specialist (2019 - 2020)

Managed support services across 5 Philadelphia sites. Mentored and provided guidance to Facilities Office Services Associates and Day Porters. Monitored work order request system; guaranteed all were completed on-time.

Managed normal / preventive / emergency maintenance of the facilities such as office areas and core building. Liaised with landlord building management and vendors; ensured various maintenance items were completed.

Administered Employee Parking Program; liaised with parking vendors to ensure proper billing.

Replaced and relocated furniture as necessary assisting Office Manager in space planning and execution of office moves.

Corporate Facilities Leader (2018 - 2019)

Managed operation and maintenance of building and utility systems that support office areas across 5 Philadelphia sites.

Provided support to various engineering and maintenance projects across sites.

Problem solved and maintained Facility Operations, Maintenance & Security budgets.

Oversaw Security Operations and supported the development of security systems, procedures and processes.

IROKO PHARMACEUTICALS, LLC, Philadelphia, PA

Senior Manager, Facilities Administration & Security (2015 - 2017) 09/2012 – 08/2017Directed all soft services within a 56K SF facility including: Maintenance, HVAC, Security, Safety, Business Continuity, USPS Mail, Shipping / Receiving, Records Retention, Reception, Cafeteria, Communications, Housekeeping, Fitness Center, Furniture, Artwork, Printers, Office Supplies / Procurement, and Special Corporate Events.

MICHAEL D. SOTHERN 215-***-**** ********@*******.*** Page 2

Senior Manager, Facilities Administration & Security continued:

Collaborated with vendors: Liberty Property Trust (lease), Compass (food), Kastle (security), Cooper (pest control), Arway (fitness center towels), Genserve (generator) and other equipment / HVAC preventive maintenance contracts. Created contracts and ensured services and terms were adhered to.

Partnered with landlord, Liberty Property Trust; ensured all improvement requests were approved / completed, and site was maintained according to lease agreement.

Developed creative solutions; lowered rent, operating expenses and utility costs by 25% (<$540K/yr.). Subleased vacant floor to other businesses.

Received Energy Star Certification; won Philadelphia Mayor’s Race for Energy Reduction with Most Improved Energy Star Score.

Created and led Site Safety Team. Received a 5% discount on Workman’s Compensation Insurance. Organized first successful on-site active shooter drill at the Navy Yard; enhanced active shooter training experience for safety team and over 65 Philadelphia Police, Fire and First Responders.

Manager, Facilities Administration and Security (2012 –2015)

Managed all services mentioned above.

Received President’s Award for successfully moving staff to new Headquarters’ building.

Lowered utility costs by > 20%; adjusted Trane HVAC system and partnered with Ecosave.

Earned Philadelphia BOMA’s prestigious TOBY Award for Corporate Facility.

Expanded kitchen equipment and HVAC. Led café refresh project to enhance food offerings and service lines.

GLAXOSMITHKLINE, Philadelphia, PA 01/2004 – 08/2012

General Manager, Facilities & Regional Records Manager (2010 - 2012)

Directed a staff of 90+ providing leadership and strategic direction. Maintained client relationships and ensured cohesiveness and customer satisfaction in all support functions: Document Production, Records Services, Audio Visual, Conferencing Services, Logistics & Distribution Services, Help Desk Support, Landscaping, Pest Control, Plant Maintenance, Food and Snow / Ice Removal. Focused on cost savings initiatives and reduced bottom line.

Oversaw $3.1M budget; controlled expenditures for all service-related financials.

Realized cost savings > $100K per year; led GSK Audio Visual preventive maintenance RFP project.

Saved GSK >$1.1M; led Document Solutions Print Reduction Project team, and recommended solutions.

Executed high quality products and service delivery; measured, and presented / reported metrics at monthly governance meetings.

Regional Manager, Records Services & Information Technology (2007 - 2010)

Managed Records Services program including storage and imaging of vital business records. Directed teams in North Carolina and Pennsylvania. Reduced legal risk; ensured an effective records destruction program.

Managed storage contract of over $1M. Implemented improvements which included: transferred over 260K boxes between storage vendors; generated electronic destruction tool; increased box destruction by approximately 300%; updated over 100K records without content description and owners; developed an electronic Records Transfer List & import tool; automated transfer of metadata into OmniRIM which eliminated data entry and QC efforts. Created Records Services Web Site for GSK, heightened awareness of services and standardized Records Services offerings.

Manager, Process Improvement and Communications (2004 - 2007)

Managed Site Services project improvement initiatives; critically analyzed departmental processes; strategically lead teams. Evaluated results and provided recommendations to Senior leadership team. Furnished succinct communications to GSK employees regarding all service level improvements / changes. Ensured standardization and cost savings within all Site Services teams.

Reduced costs > $2.2M; led and directed GSK Site Services Right-Sizing RFP Project; resulted in 25% reduction in staff and other operational excellence initiatives / outcomes.

Selected and successfully implemented new Conference Room & Ground Transportation scheduling systems and Call Center.

EDUCATIONB.S., Business Administration / Management, LaSalle University, Philadelphia, PA

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