Customer Service A Knowledgeable

DEBRA S. PECK

*** **** *** **** ***** Cell: (***) 217- 7666

San Tan Valley, AZ 85143 Email: ************@******.*** SUMMARY

A knowledgeable and experienced all-around preschool professional who is seeking new challenges and opportunity to contribute to an organizations growth and success. In addition to my own personal work ethics, I have the ability to lead, train, and motivate my fellow employees. Areas of expertise are:

• Customer Service Commitment • Conflict Resolution

• Coaching and Mentoring Skills • Creative Problem Solving PROFESSIONAL EXPERIENCE

BARTLETT LAKE GRILL dba LAST STOP BAR & GRILL 2018-to date Major restaurant at Bartlett Lake Marina

Hostess/Server

Resposible for meeting, greeting, and serving customers. Ensuring their satisfaction, timeliness of service, and maintaining a pleasant environment in order to encourage future returns.

LA PETITE ACADEMY (Scottsdale, AZ) 1997-2010

Preschool learning and day care with locations throughout the U.S. 2013 -2017 Lead Teacher

• Focal point for resolution of parents’ issues; always responded in short turn-around time to ease parents’ concerns.

• Led, by example, to establish an environment of professionalism, cordiality and expertise in order to provide highest levels of customer service.

• Assisted facility management team to develop cohesive teams within the facility in order to ensure total commitment to common goals and cooperative efforts.

• Took a “positive reinforcement” approach in helping co-workers work through conflicts and stress associated with dealing with the responsibilities of overseeing the different personalities under their care.

• Accepted new responsibilities and challenges as presented to me and always performed in a constructive, encouraging, and upbeat manner.

Bright Horizons Preschool 2017-2018

Watch Me Grow Infant Room 2011-2013

Hand & Hand Scottsdale School 2010- 2011

jerryfeuer

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