Customer Support Senior

CURRICULAM VITAE

M. SINDHIYA

EMAIL ID: ***************@*****.***

MOBILE: 860-***-****

CAREER OBJECTIVE

I want to reach a good position in the organization where I work through my innovation. My long term objective is to continue my growth in this organization that offers professional growth.

Total Experience.

7 years Experience in Banking Sector as a Senior Customer Support Executive

1 Year of experience as a personal secretary in Saaj Steel corporation from 2020 to 2021.

INTELENET GLOBAL SERVICES,

Handle customer inquiries in mails, complaints, billing questions, mail chat and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Listen attentively, solve problems creatively, and diplomacy to find common ground and achieve win-win outcomes.

Company Profile

IGS is a large global Business Process Outsourcing player, committed to delivering our clients strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.

Client Profile:

Barclays

Barclays is a British multinational banking and financial services company headquartered in London, United Kingdom. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. It is the seventh-largest of any bank worldwide.

Work Description

Online Account opening:

Opening an Account

Closing an Account

Copy of voucher

Stationary

Monitoring mail box

Change of RM

WFM(BBEST)

Managed a high-volume workload within a deadline-driven environment. Resolved an average number of inquiries in any given week and consistently met performance benchmarks in all areas.

Providing interest related queries for customers and balance details for customers.

Requesting and Processing Refunds and Product change for customers.

Solving Debit card related queries for customer.

Sending relevant tariff change letter to customer.

Investigating monthly transaction of a customer.

Interacting with client over phone or in mail.

B- chat and mail - chat.

Clarify queries through mail chat and we clarify our queries through B- chat.

Skills

Working with tools FULLSERVE, IBM BPM, B - chat, EDOCS, ONDEMAND, MI revenue and various tiles required.

Ability to learn faster and hence can quickly adapt to newer technologies.

Dedication with inner drive to succeed and accomplish goals.

Willingness to work in a team and interact in the Organization.

Ready to take up tasks with enthusiasm.

Optimistic and hard working.

Good knowledge in operating systems like windows 07

Type writing.

Good Knowledge in Microsoft office.

Previous work experience

2 years and 7 months Experience in Access Health Care.

Work Description (Payment posting)

Working for US medical Billing

Working for provider production

Working with Insurance Company

Education Details.

I done my graduation ( B.A.) passed from QUEEN MARY'S COLLEGE in 2013 with 77%

12th passed from NEW CENTURY MATRICULATION in 2010 with 68%

10th passed from LITTLE HOLY ANGELS MATRICULATION in 2008 with 55%

Personal data

Father's name : Sindhiya.M

Date of Birth : 10.01.1992

Gender : Female

Marital Status : Married

Nationality : Indian

Languages Known: English, Tamil

Declaration

I hereby declare that the details furnished above are true to the best of my knowledge and belief

Date:

Place: Your's Truly

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