Customer Service A Local

DENDI SEPTIADI SOERJANA

Jln. Pondok Kopi III, Blk. D9 no.16, Duren Sawit, Jakarta Timur, 13460

Jakarta, Indonesia

Phone: +62-856*******

Email: *****.********@*****.***

Instagram Portfolio: https://www.instagram.com/septiadi.dendi

PROFESSIONAL SUMMARY

Reliable and hardworking professional with over 28 years of experience in customer service and administrative support at an international bank. Known for being highly disciplined, attentive to client needs, polite, and respectful. Currently seeking full-time employment in Canada in agriculture, hospitality, cleaning, customer service, or photography. Open to physically demanding roles and committed to continuous learning and contribution.

KEY SKILLS

Strong communication and customer service skills

Quick learner and adaptable to new environments

Detail-oriented and highly organized

Physically capable and multitasking

Friendly, respectful, and professional demeanor

Basic to intermediate English (actively improving)

WORK EXPERIENCE

Standard Chartered Bank Indonesia

Call Agent Officer & Fulfilment Officer

Jakarta, Indonesia — 2008 to Sept 2017

Responded to client inquiries via phone regarding banking transactions

Delivered courteous, timely, and accurate information to customers

Handled multiple client requests efficiently with professional phone etiquette

Client Service Group Officer

Jakarta, Indonesia — 1997 to 2008

Assisted clients with local and international fund transfer inquiries

Liaised with overseas banks for international remittances

Guided clients on export-import documentation and procedures

Acted as the first point of contact for client complaints and resolution

Trade Services Clerk

Jakarta, Indonesia — 1989 to 1997

Processed and verified export-import documents and payments

Ensured document compliance with letters of credit

Assisted clients with document tracking and payment status

EDUCATION

Diploma — Akademi Bank Indonesia, Jakarta - Graduated 1984

Cert Photography from Darwis Triadi School of Photography, Jakarta, Indonesia. Photography Sept 2020 to April 2021

PHOTOGRAPHY EXPERIENCE & SKILLS

Volunteer event photographer at St. Anna Church, Duren Sawit Parish, Jakarta (2018 – 2021)

Tour and Travel Photographer at Bali Bahagia Tour and Travel, documented pilgrim Balinese to India during 2018 to 2019

In-house Event Photographer at Dharma Staphanam Foundation, Denpasar, Bali Indonesia 2018 - present

Experience capturing church events, community gatherings, event, and travel documentation

Proficient in DSLR handling, composition, lighting, and editing

Familiar with Adobe Lightroom and basic Photoshop

Graduate of Darwis Triadi School of Photography

Portfolio available: https://www.instagram.com/septiadi.dendi

VOLUNTEER EXPERIENCE

HIV Awareness Champion — Standard Chartered Bank Indonesia

Participated in the bank’s corporate social responsibility program promoting HIV awareness and education.

LANGUAGES

Bahasa Indonesia (Native)

English (Basic to Intermediate – actively improving)

REFERENCES

Available upon request

Contact this candidate