Service Representative Customer

Pamela Huape-Lopez

702-***-****

***********@*****.***

SKILLS

●Bilingual: English & Spanish

●Strong telephone and communication skills

●Typing speed: 45 WPM

●Proficient in Google Workspace (Docs, Sheets), Salesforce, Wasatch SoftRIP

●Order processing and shipping logistics

●Point-of-sale systems and inventory management

EXPERIENCE

American Leak Detection, Las Vegas - Dispatcher

September 2024 - May 2025

●Coordinated service appointments using Salesforce

●Managed customer confirmations via calls and emails

●Liaised with insurance adjusters to process claims

●Processed mileage requests and trip charges

●Maintained organized records using Google Sheets and Docs

Genre Sportswear LLC, Las Vegas - Office Manager

July 2018 - June 2024

●Responded to customer inquiries via phone and email

●Oversaw daily shipping, packing, and inventory tasks

●Operated sublimation, laser machines, and industrial printers

●Used Wasatch SoftRIP to manage print operations

●Maintained organized workflow and supply inventory

Vegas Appliance Repairs, Las Vegas - Customer Service Representative

August 2015 - June 2018

●Handled returns, exchanges, and customer complaints

●Managed inventory rotation and stocked merchandise

●Created work orders and scheduled repair technician visits

Cricket Wireless, Las Vegas - Customer Service Representative

January 2014 - July 2015

●Assisted customers with purchases, billing, and account management

●Compiled weekly sales reports for performance tracking

●Performed cashier duties and kept the store clean and organized

●Promoted wireless plans and devices to meet sales goals

EDUCATION

Sunrise Mountain High School - Diploma

Graduated June 2014

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