Support Analyst Network Security
Resume:
Anthony Coleman
Network Engineer
Contact
*** ******* ****, *****, **** 44303
***********@*****.***
Objective
I am a self-starting and highly motivated to produce the best quality results in the services to all stakeholders and enterprise environment. My Knowledge as a Network Engineer covers a vast and wide range of industries and disciplines which will be a valuable asset to infuse into the ever-changing world of Technology. My strength is working well with others and intergraded information and experience with those working in the organization.
Education
Bachelor of Science: Computer Technology Youngstown State University, Youngstown, OH
Key Skills
Cisco CCNA CCENT, Windows MCSE, COMPTIA Server+, Cybersecurity and Its Ten Domains (Certification), IISFA: CIFI (Certified Information Forensics Investigator), HP: ASE
Communication
I have accomplished a great deal of the task by being able to effectively communicating to stakeholder at all levels of the organization. The ability to deliver a high-level overview to those need the numbers and the technical in-depth line by line specification to those who need specific configuration.
Leadership
As a member of the Ohio High School Athletic Association Officials, it has been our mission to help the youth of Ohio with their growth towards becoming the next keepers of fair play, hard work and building a better tomorrow. As part of this organization, I have strived at being the best of the group to help our youth in their journey to reaching their goal.
References
Available upon request
Experience
June 2022 – Present
Systems Field Engineer • Tech Mahindra, Cleveland Clinic
Replacing supervisor cards, SPF modules.
Working with Service Now on tickets and traveling site to site to troubleshoot.
Install new hardware.
Replace existing hardware.
Rack/Stack new hardware and run cabling
Work with fluke meter to find cable breaks.
They will be in the field hands on troubleshooting and replacing hardware.
Test and evaluate the latest versions of IOS and compatibility with current network functionality.
Working with 3rd parties to install network drops.
Troubleshooting incidents.
March 2021 - June 2021
Systems Field Engineer • TekSystems, Tanager Marriott
Analysis, configure and replace/fix Servers and network connectivity.
Troubleshoot the existing servers and network systems.
Restore network services (print, file sharing, storage and security).
Work with ticketing system to perform work orders.
Traveling site to site to perform duties in preparation of the replacement/install.
Duties of running the necessary cabling to both patch panels, switches and servers.
Perform necessary tasks using tools such as the Fluke meter and using an emulator such as SecureCRT.
Test and evaluate the latest versions of IOS and compatibility with current network functionality.
June 2020 - September 2020
Merchandise • Amazon Distribution Center/CLE2
Stow/Fulfillment.
Analysis, configure and stow merchandise in to Pick Bins.
Duties of Perform the racking/stacking Amazon merchandise.
June 2018 - October 2019
Network Support Analyst • TekSystems, IBM Technical Services (Cleveland Clinic Foundation)
High level of comfort of working with Ticketing system ticketing systems (HEAT Ticketing Systems with this project).
Analysis, configure and Break/fix Cisco routers/Switches.
Troubleshoot the existing Cisco hardware/IOS network.
Troubleshoot supervisor cards, SPF modules and other accessories.
Work with ticketing system to perform work orders.
Traveling site to site to troubleshoot, install new hardware, replace existing hardware.
Duties of Perform the racking/stacking of new hardware into Hospitals' and Family Health centers' closets.
Duties of running the necessary cabling to both patch panels and switches.
Perform necessary tasks using networking tools (Fluke meter and using an emulator such as SecureCRT).
Test and evaluate the latest versions of IOS and compatibility with current network functionality.
March 2021 - June 2021
Systems Field Engineer • TekSystems, Tanager Marriott
Analysis, configure and replace/fix Servers and network connectivity.
Troubleshoot the existing servers and network systems.
Restore network services (print, file sharing, storage and security).
Work with ticketing system to perform work orders.
Traveling site to site to perform duties in preparation of the replacement/install.
Duties of running the necessary cabling to both patch panels, switches and servers.
Perform necessary tasks using tools such as the Fluke meter and using an emulator such as SecureCRT.
Test and evaluate the latest versions of IOS and compatibility with current network functionality.
February 2017 - June 2018
IT/Network Instructor • Americorp Project Rebuild
Instructing and Leading Opportunity Youth (At-Risk) students on how to build, troubleshoot and repair Computing devices.
Provided the school with my experience to teach the technical portion of wireless access throughout any networking.
Help Develop, Foster, Evaluate and implement changes to the project to promote success.
June 2020 - September 2020
Merchandise • Amazon Distribution Center/CLE2
Providing the Educational instruction, knowledge and tutoring to help students navigate through obtaining their various advanced degrees from ITT educational path.
Providing leadership to those in need of a mentor with personal work experience throughout the world of networking.
Performed an end-to-end assessment of network ability and implemented of projects designed of the students.
July 2012 - June 2015
DIRECTOR OF INFORMATION TECHNOLOGY• Trinity High School
Developed, configured, implemented and supported Cisco ASA Firewall, Barracuda Content Filtering, Exchange Mail servers, MS and Apple Operating System, Storage and Network Security.
Re-designed and overhauled the network operations supporting for Trinity High School Administrative and Education staff and student body.
Provided the school with unlimited wireless access throughout with any networking device through “Bring Your Own Device (BYOD)”.
Responsible for the development of the department structure, budget, programming and training of the department personnel.
Engaged as a Network Faculty teaching basic and advanced hardware/software/networking classes to develop certified Comptia A+ students.
Orchestrated and secured of E-Rate Federal Funding Grant for use upgrading school technology.
Negotiated vendor contracts for services such IPS provider and support, printer replacement and services, cable TV services, physical building security and telephone server and support.
Providing leadership, direction and support for IT interns throughout the year.
Producing reports to support the vital needs of the academic environment
Designed, configured, implemented and managed critical servers and web Applications to support email and web services for the High School and 26 Elementary Schools.
January 2012 - April 2012
DATA COMMUNICATIONS ENGINEER • Penske Logistics
Monitored, configured and maintained network hardware and WAN connectivity to ensure maximum operability using cell Technology for connectivity outside of the USA(Mexico).
Installed and maintained Penske Logistics remote satellite locations inside the United States networks.
Managed and administered the company's Cisco devices to ensure proper connectivity through the use of Cisco enterprise routers and switches for MPLS system using EIGRP and OSPF routing protocols.
Performed Disaster Recovery testing, Created and maintained detailed documentation of the primary and redundant network infrastructure.
Planned, created and implemented rollout of new location /office networking and server systems.
Managed teams to meet expected time frames and cost expectations of implementation each project.
Created and maintained detailed documentation of each project and all changes made after implementation completion.
Developed, implemented and maintained request of change procedures to firewall rule sets and company security policies.
June 2020 - September 2020
Support Network Engineer • Verizon Wireless, Former Alltel, TekSystems
Provided and responsible for supporting and monitoring of the network load balancers.
Implemented the Execution of core operational and tasks activities to provide high availability for retail, call centers Mobile Telephone Switch Offices (MTSO), administration offices Central to Eastern United State for retail, call centers MTSOs and administration offices. Analysis, configure and stow merchandise in to Pick Bins.
Proactively monitors and controls all productions systems and networks to maximize systems availability.
Evaluated and developed network and operational solutions to fulfill business requirements.
Conducted Analyzation and implementation to ensure the resolution of technical issues of the Verizon enterprise providing quality customer service.
Lead Evaluates and develops network/operational solutions to fulfill business requirements.
Lead resolution and recovery efforts of cross-functional technicians ensuring and successful troubleshooting of issues.
Created periodic reports and updates on the status of issues of the network health.
Maintained and tracked issues and status of the Change Management and ticketing queues.
Developed status and issues reports to manager through Remedy Change Management and ticketing software.
Achieved the management routers and switches throughout the entire Eastern and Mid-Western Wireless call region.
Throughout my career, I have been involved in the management of some of the large environments in the country. This value work experience is preparation for environments of all shapes and size with a high degree of success.
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