Data Entry Clerk
Resume:
CARLYN
PHILLIPS
● ******.********@*****.***
● Zephyrhills, Florida 33541
PROFESSIONAL PROFILE
Provider Outreach and Education Representative with a focus on educational and quality improvement initiatives. Identifies and shares best practices with Medicaid providers throughout the State of Florida. Demonstrates leadership in all project activities. EDUCATION AND TRAINING
Diploma: Court Stenography
Chubb Institute Hackensack, New Jersey
Associate of Arts: Court Stenography
Daytona Beach University Daytona Beach, Florida
SKILL HIGHLIGHTS
● Confident public speaker
● Personal and professional integrity
● Relationship and team building
● Effectively influences others
● Problem resolution ability
● Maintains strict confidentiality
● Managed care contract knowledge
● HIPAA compliance
● Strong planning skills
● Strong work ethic
● Good written communication
PROFESSIONAL EXPERIENCE
Provider Outreach and Education Representative
eQ Health Solutions Tampa, Florida Apr 2011-Current Suggested the use of Go-To-Meeting technology as an educational tool which helped improve expense management. Develop, coordinate and deliver educational activities to providers statewide. Provide courteous and prompt service to all internal and external customers. Conduct face-to-face presentations. Create and design templates for training. Lead as a scriptwriter by creating evaluations and assessments that scored 90% provider satisfaction.
Administrative Support Coordinator
Keystone Peer Review Organization Tampa, Florida Jul 2010-Apr 2011 Prepared and transmitted medical documentation between external clients and internal physician reviewers. Followed Medicaid contractual guidelines. Provider Service Representative
Keystone Peer Review Organization Tampa, Florida Dec 2009-Jul 2010 Reviewed cases for error codes or modifications transmitted by providers via electronic fax and email. Resolved by taking appropriate action to modify the requests in a timely manner. Effectively communicated with both internal and external customers to promote teamwork and ensure integrity of the work-flow process.
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