Customer Service Virtual Assistant

Tasheika Farrier

Santoy, Hanover, Jamaica

Phone: 1-876-***-****

Email: ******************@*****.***

Professional Summary

Dedicated and versatile professional with 7+ years of experience across customer service, hospitality, administrative support, law enforcement, and early childhood settings. Proven ability to manage front desk operations, handle confidential information, support clients remotely, and coordinate multiple priorities with efficiency and grace. Known for exceptional communication, adaptability, and service excellence. Seeking remote opportunities as a Virtual Assistant, Customer Support Specialist, or hospitality/early childhood professional. Core Competencies

● Virtual Assistant Tasks (Scheduling, Calendar & Email Management)

● Customer Service (Phone, Email, and Live Chat Support)

● Administrative Support & Data Entry

● Remote Communication Tools (Zoom, Trello, Asana, Slack)

● Microsoft Office Suite & Google Workspace

● CRM Software: Salesforce, HubSpot

● Social Media Management (Content & Scheduling)

● Hospitality & Front Desk Operations

● Early Childhood Assistance & Supervision

● Conflict Resolution & Crisis Management

Professional Experience

Guest Services Agent

Tensing Pen Resort — Negril, Jamaica

July 2024 – December 2024

● Welcomed and assisted local and international guests with reservations and services.

● Resolved complaints diplomatically and promptly.

● Managed check-ins, check-outs, and daily reservation logs. Supervisor

Cool Oasis Service Station — Hanover, Jamaica

January 2024 – June 2024

● Oversaw team operations and customer flow.

● Ensured efficient fuel inventory, shift reports, and cleanliness standards.

● Handled cash, reconciliations, and resolved customer concerns. Customer Service Representative

Collective Solutions – Minted & Amazon (Remote)

April 2022 – December 2023

● Delivered email and phone-based support to customers across U.S. markets.

● Tracked shipments, processed returns, and resolved technical issues.

● Maintained service quality KPIs while working remotely. Administrative Assistant & CSR

Cornwall Communications — Hanover, Jamaica

February 2022 – December 2022

● Provided administrative and customer service support.

● Updated CRM records, tracked customer issues, and handled payments. District Constable

Jamaica Constabulary Force

June 2016 – February 2022

● Maintained law and order while supporting victims and families.

● Documented investigations and managed confidential reports.

● Participated in community engagement and school safety programs. Education & Certifications

Kenilworth Vocational Training Centre, 2022

● Administrative Assistant / Customer Service

Theodora Vocational Training Centre, 2022

● Social Media Management

● Data Entry (2021)

● Early Childhood Education

Seaford Town VTC, 2015

● Certified Pastry Chef

Godfrey Stewart High School, 2009–2014

● CXC Subjects:

English Language – Distinction

Food and Nutrition – Credit

Information Technology – Credit

Physical Education – Distinction

Team Jamaica Certificate, 2016

Additional Skills

● Conflict Mediation & Crisis Handling

● Childcare & Activity Supervision

● Problem Solving Under Pressure

● Task Prioritization & Organization

● Voice Recording & Transcription (beginner)

References

Available upon request

Contact this candidate