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Customer Service Continuous Improvement

Location:
Naples, FL
Posted:
June 03, 2025

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Resume:

Austin Brock

Naples, FL *****

*************@*****.***

+1-239-***-****

Professional Summary

High performing bartender with a passion for customer service. 10+ years of experience impacting positive outcomes through interpersonal skills, the ability to influence purchase decisions, and the ability to understand and cater to individual needs. Committed to continuous improvement and contributing to team success.

Work Experience

Bartender

Bistro 821 5th ave-Naples, FL

October 2023 to May 2025

•Crafting signature cocktails

• Managing inventory

• Ensuring a positive customer service experience

Shift Manager/Server

Speakeasy-Marco Island, FL

August 2020 to February 2023

•Responsible for daily operations

•Strategic planning

•Creating a positive dining experience

Customer Service Specialist

The Gold Supply-La Porte, IN

May 2015 to May 2020

•Handling customer inquiries & concerns

•Resolving issues

•Troubleshooting technical problems

Server/Bartender

Buffalo Wild Wings-La Porte, IN

July 2012 to May 2017

Enthusiastic and detail oriented delivering exceptional customer service Education

2 Years in Business Marketing

Indiana University-Bloomington-Bloomington, IN

August 2015 to August 2017

•Communication

•Customer Relationship Management

•Interpersonal Skills

Skills

• Adaptability

• Detail-Oriented

• Communication

• Conflict Resolution

Certifications and Licenses

ServSafe

Responsible Vendor Program

Food Handler Certification



Contact this candidate