Customer Service Continuous Improvement
Resume:
Austin Brock
Naples, FL *****
*************@*****.***
Professional Summary
High performing bartender with a passion for customer service. 10+ years of experience impacting positive outcomes through interpersonal skills, the ability to influence purchase decisions, and the ability to understand and cater to individual needs. Committed to continuous improvement and contributing to team success.
Work Experience
Bartender
Bistro 821 5th ave-Naples, FL
October 2023 to May 2025
•Crafting signature cocktails
• Managing inventory
• Ensuring a positive customer service experience
Shift Manager/Server
Speakeasy-Marco Island, FL
August 2020 to February 2023
•Responsible for daily operations
•Strategic planning
•Creating a positive dining experience
Customer Service Specialist
The Gold Supply-La Porte, IN
May 2015 to May 2020
•Handling customer inquiries & concerns
•Resolving issues
•Troubleshooting technical problems
Server/Bartender
Buffalo Wild Wings-La Porte, IN
July 2012 to May 2017
Enthusiastic and detail oriented delivering exceptional customer service Education
2 Years in Business Marketing
Indiana University-Bloomington-Bloomington, IN
August 2015 to August 2017
•Communication
•Customer Relationship Management
•Interpersonal Skills
Skills
• Adaptability
• Detail-Oriented
• Communication
• Conflict Resolution
Certifications and Licenses
ServSafe
Responsible Vendor Program
Food Handler Certification
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