IT Specialist

MERCEDES JONES (Rogan)

Cell: 913-***-**** Address: 11500 W 116th, Overland Park, KS Email: ************@*****.***

Professional Summary

Results-driven IT Specialist with a strong background in SharePoint, Instructional Design, eLearning, Multimedia, Web Design, and Interactive Media. Adept at problem-solving, project management, and process improvement. Proven ability to manage IT policies, plan operations, and develop innovative solutions to enhance organizational efficiency.

Core Skills

Technical Expertise: SharePoint (2013, 2019), Adobe Captivate, Adobe Photoshop, HTML/CSS, Microsoft Office Suite

Project Management: Time management, process optimization, operation tracking

Communication & Collaboration: Strong interpersonal skills, technical writing, user training

Creative & Analytical Thinking: eLearning development, multimedia integration, data analysis

Professional Experience

Information Technology Specialist (Policy and Planning) GS-09 U.S. Army NETCOM

Fort Leavenworth, KS 10/2021 – Present

Monitor and maintain a complex network environment, ensuring operational continuity and swift corrective actions.

Manage OPORD tracking using SharePoint 2019 to streamline tracking of incoming, active, and retired orders.

Plan, coordinate, and oversee system interruptions to maintain network, system, and data availability.

Develop clear, user-friendly communications and provide policy guidance on procedures and staff actions.

Update and maintain organizational websites to ensure accurate and current information is available to users.

Collaborate with stakeholders to enhance training tracker processes and infrastructure.

Utilize SharePoint 2019, Microsoft Power BI, and Adobe Captivate for data management, reporting, and training.

Knowledge Management Specialist Apex Analytics Group, Inc.

Fort Leavenworth, KS 10/2018 – 10/2021

Managed calendars and coordinated seminars.

Oversaw classified and unclassified content for Enhanced Battle Laboratory events.

Developed and maintained SharePoint portals and internal collaboration systems.

Enhanced the Futures webpage using HTML/CSS to improve user experience.

Provided IT troubleshooting and support.

Instructional Design Intern RingCentral

Denver, CO 06/2018 – 07/2018

Designed and developed training solutions for onboarding employees.

Created engaging eLearning materials using Adobe Captivate and Camtasia.

Collaborated with subject matter experts to improve instructional content.

Multimedia Developer Fors Marsh Group

Leavenworth, KS 09/2017 – 05/2018

Designed and developed distance education courses for the Command and General Staff School.

Integrated multimedia assets (audio, images, animations) for online instructional content.

eLearning Specialist The Excalibur Group, MBO Partners, Logistics & Technology Services Inc.

Fort Leavenworth, KS 04/2014 – 09/2017

Designed and developed interactive training materials, incorporating HTML, CSS, and JavaScript.

Managed voice-over recordings and multimedia content for online learning modules.

Social Media Marketing Assistant Intern iFamily KC

Virtual 01/2013 – 06/2013

Increased brand exposure through SEO and content marketing strategies.

Managed email campaigns using Constant Contact and other marketing tools.

Education

Master of Education (MEd) – Instructional Design and Technology

Walden University 2017 – 2019

Bachelor of Arts – Web Design and Interactive Media

The Art Institutes International Kansas City 2010 – 2013

Volunteer Experience

Website & Social Media Manager Neighborhood HOA (2020 – Present)

Pet Care Volunteer KC Pet Project (2015 – 2017)

Visitor Services Representative The Nelson-Atkins Museum of Art (2014 – 2015)

Additional Information

Active Security Clearance

Available for remote opportunities

Contact this candidate