Customer Service Data Entry

Kristina Clark

Ogden, Utah 801-***-**** ***********.*******@*****.***

Skills and Qualifications

Windows 10 & Mac OS

Customer Service

Mobile Device repair

Service Desk Ticketing

Critical Thinking

Communication Skills

Software Installation

Training

Documentation

Data Entry

Software and Hardware Troubleshooting

Peer to Peer Networking

Built Computers

Basic Virtual Computing

Storage and Disk Management

Organization

Time Management

Leadership

Active Listening

Experience

Tax Examination Technician Internal Revenue Service, Ogden UT

04/2007 – 03/2022

Recognize indications of tax fraud and frivolous returns; make determinations and use sound judgment concerning taxpayers' data and responses.

Evaluate all available information and take corrective actions, such as audits, credit transfers requests, recomputed tax, and/or penalty and interest.

Performed a variety of miscellaneous tasks involving researching and processing financial documents, reviewing information and determining corrective action on accounts, researching for missing/unclear accounting information and reviewing financial documents submitted for completeness

Provided excellent customer service on inbound calls after taxpayer received initial correspondence. While also making outbound calls after receiving incomplete correspondence.

Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustment.

Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities.

Educate taxpayers on actions) needed to achieve compliance with tax filing/liabilities.

Assisted in training new and seasoned employees on new tax laws every year. While also remaining as an OJI throughout the year.

Education

Ogden Weber Technical College, Ogden UT 2024 – Current

Information Technology Networking Program

Other Relevant Experience

I get hands on experience in class troubleshooting computers hardware and software. I also have outside school experience fixing my own laptop, as well as fixing family members and friends computers.

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