Technical Support Customer Service

March * **** - December ** ****

November **** - December 2023

February 2020 - October 2021

February 2017 - June 2019

**/**/**** - **/**/2017

**** - ****

Allan Louie Loren

Purok 4 Matubog, Camiling Tarlac

094******** *********@*****.***

Objective

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Experience

Asurion

Technical support

Technical support and Sales by adding new lines or upgrading to new phone. Concentrix

Health advocate

Assist member with there Health benefits, billing, claims that was denied and also calling providers to set up appointment.

TATA Consutancy Services

Universal Expert

Were doing Sales, Billing, Collection and Technical services.

*Convincing customer to purchase a new phone and giving them the benifits of having the new one. Sutherland Global Service

Customer Service

Sales account

Promoted to Level 2 support, taking supervisor calls for major customer complaint. SM SAVEMORE

SALES CLERK

Providing assistance to Customer, refilling stock(first in first out) and checking expiration date. Education

Tarlac College of Argiculture

Bachelor of Science in Information Technology

Skills

Has the ability to do upselling by providing the upgraded or more expensive products from what customer needs.

Ability to do cross sell to customer who needs a more powerful device or product. Provide technical support for customer having problems with signals of there phone and home tech products. Personal Details

Marital Status : Single

Nationality : Filipino

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