Customer Care Representative

OMOBUKOLA OKUNBO

Texas • 832-***-**** • *********.******@*****.***

EDUCATION

[2016- 2018] LL.M

University of Lagos, Akoka, Lagos State, Nigeria.

B.L [2013 – 2014] Nigerian Law School.

LL. B

[2008/09 – 2013] Igbinedion University, Okada, Edo State, Nigeria

SUMMARY

My immediate goal is to get a job in your prestigious company I am dedicated and an emphatic Customer Care Representative.

WORK EXPERIENCE

OONE PROFESSIONAL SOLUTIONS INC. January 2025- Till Present

HOUSTON, TEXAS

Customer Care Representative

Respond to customer inquiries and resolve issues via telephone, emails, text messages.

Document customer interactions and maintain accurate records.

Collaborate with internal teams to resolve customer complaints and improve overall customer experience.

Greet customers warmly and ascertain problems or reason for calling

Placed 200+ customer orders each week

Created accounts for new customers

Implemented referral program, which increased customer based by 25% in four months

DIRECTORATE OF COMMERCIAL LAW, MINISTRY OF JUSTICE December 2019- December 2024

Lagos, Nigeria.

Customer Service Representative

Provide product information and assisted with other processing

Consistently met and exceeded customer satisfaction targets.

Maintained accurate records and reported customer feedbacks.

Managed customer complaints and issues via phone and emails.

Coordinated billing and invoicing processes for clients

Electronic document management system using tools such as SharePoint, Microsoft Team and Zoom applications for efficient workflow.

E.A MOLAJO & CO

T.A MOLAJO SAN

Lagos, Nigeria

Associate Counsel January 2016 – September 2019

Drafted processes for civil matters

Prepared opinions on daunting legal matters

Drafting and reviewing Public-Private Partnership Agreements, Memorandum of Understanding, traditional Procurement Agreements, Non- disclosure Agreements and a host of others on behalf of the Firm.

Representing Clients in civil and criminal matters.

Organized mediation sessions for clients willing to settle out of court.

Legal drafting

Case review

Registration of business names and companies under the Corporate Affairs Commission.

SKILLS

Strong problem-solving and conflict resolution skills.

Ability to work in a fast-paced environment and prioritize multiple tasks.

Proficient in customer relationship management (CRM)

Typing

Outbound and inbound calling

Communication

Conflict resolution

SOFTWARE PROFICIENCY

Microsoft Office (Excel, Word, Outlook)

Microsoft Word

CERTIFICATIONS

Legal Support Specialist

REFERENCE

Available upon request.

Contact this candidate