Customer Service Manager
Resume:
Patrick Colello
Arlington Heights, IL, *****
***.*******@*****.***
Summary
My current goal is to obtain a meaningful and rewarding position with an employer that could offer a potential career in the tech or customer service field. I am dedicated, creative, resourceful, fast learning and honest. I welcome the opportunity to discuss my skills and experience with anyone interested. Skills
● Building and maintaining customer relationships
● Team building and management
● Problem solving
● Quick learning
Experience
February 2025 - Current
Old Navy, Vernon Hills, IL - Customer Service Manager
● Create and Implement education plans to optimize work efficiency and customer experience
● Observe and coach behaviors amongst staff to boost store performance
● Support strategies and processes to drive store sales and deliver results through a customer centric mindset
September 2023 - July 2024
Zumiez, Estero, FL - Assistant Manager
● Assists the store manager in maximizing sales results in area of sales, merchandising and operations
● Maintain personal sales results while training and directing team members to provide customer service
● Recruit, interview and train new team members
September 2024 - February 2025
Apple, Deer Park, IL - Specialist (seasonal)
● Build brand loyalty and create owners of Apple products and services
● Deliver excellent service to Apple customers by seeking to understand their needs, identify ownership opportunities and educate customers on ways to own products
● Contribute to an inclusive environment and support the team and store by sharing knowledge and experiences to further growth in self and others
August 2020 - August 2022
Ace Hardware, Buffalo Grove, IL - Lead/ Key Holder
● Train and coach new and existing employees to maximize work efficiency and drive results
● Assess customer product needs and interests in order to best recommend suitable items.
● Preform tasks as a keyholder (closing/ opening the store and register, handle advanced customer needs, train new hires, etc.)
2
Education
August 2021 - Current (expected 2025)
Harper College, Palatine, IL
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