Project Management Manager
Resume:
Reginald D. Richmond
Memphis, TN 38118
************@*****.***
In-depth Knowledge of Water Damage Restoration Software, Relationship Builder, Highly Skilled Problem Solver, Diverse Emergency Project Management Experience
Tenured Restoration Specialist. A talent for coordinating the restoration of numerous fire, flood and mold projects, effectively. A reputation for executing under pressure and driving solutions for strategic business needs. Successful record of adhering to and implementing IICRC compliance standard, during commission of duty.
High-Impact Results
• Coordinated a team of eight technicians to successfully perform commercial water extraction in 200,00 square feet, multi-level facility.
• Delivered a successfully restored facility to collegiate university clients, such as The University of Memphis, on par with projected completion date.
• Maintained a best-in-class service level above 98% and product destruction numbers under 10%.
• Drove the planning and allocation of resources and labor in MICA, resulting in the successful completion of a commercial water extraction contract worth $250,000. PROFESSIONAL EXPERIENCE
Emergency Services Project Manager 2023 – Present
Extreme Services US LLC., Trussville, AL
Led a multi-skilled project team to execute critical restorative and remediation efforts caused by fire, flood, smoke and mold damage.
• Conducted indoor environmental assessments for mold-contaminated structures in commercial and residential buildings.
• Fulfilled all operational requirements in water mitigations, fire remediation and mold and hurricane relief efforts.
• Responsible for the initial assessment and incremental reporting through all phases of restoration operations at commercial and residential properties.
• Trained and monitored a restoration and extraction team of 3-5 subordinates, ensuring that water mitigation tasked were evaluated, documented and completed according to IICRC standards.
• Coordinated and facilitated multi-level, commercial building investigation for mold contamination, utilizing a borescope to detect unseen mold growth behind structural walls.
• Utilized restoration project management programs such as: MICA, Company Cam, Exact Analysis and DASH to communicate actual damages and liabilities to insurance companies and adjusters.
• Coordinating work schedules and appropriately skilled personnel to ensure work orders were completed in a timely manner, prioritizing critical job requisitions first.
• Over the course of 3 months, trained new hire team to detect mold contamination and high moisture content on wood, brick, concrete, wallboard and carpeted surfaces, using a certified moisture meter.
• Modeled safe handling procedures and the proper use of PPE, when responding to mold related work orders.
• Through constant leadership, communication, alignment, and strategic foresight the extraction team completed an influx of 30 flood related work orders within two weeks, caused by inclement weather and freezing temperatures, which resulted in burst pipes. Warehouse Manager 2021 – 2023
Landmark Construction, Memphis, TN
Established warehouse protocols to achieve efficient warehouse inventory distribution and tracking practices, ensuring all customer service strategies were adhered to.
• Audited and reported weekly inventory quantities, while making recommendations on which items to order for replenishment.
• Managed 12 warehouse associates and direct reports, monitoring work habits and ensuring the safe use of warehouse equipment.
• Coordinated the receiving and storing of work-related freight.
• Organized and tracked client contents and company property using content tracker systems in DASH.
• Maintained vehicle maintenance routines and audited milage trackers, ensuring all company vehicles were utilized for work related purposes only.
• Coordinated the weekly transportation of all employees to and from job sites, according to preassigned assignment locations.
• Responsible for proper storage and disposal of hazardous materials and the sanitation of the warehouse, according to OSHA compliance standards.
• Participated in monthly company meetings and provided relevant feedback to drive the continuous improvement of company goals.
• Served as primary point of contact and trainer for personnel onboarding through temporary companies.
• Participated in the planning of overlays of construction and delivery of all contents.
• Direct multiple teams by providing leadership, coordination, and oversight while allocating raw materials and laborers to each work order.
• Communicated with other departments leads to ensure fire, flood and mold restoration materials and equipment were shipped to job site in a timely manner. Fire & Flood Restoration Technician 2019-2021
Landmark Construction & Emergency Services, Memphis, TN Served as a first responder appraiser and mitigator in commercial and residential property loss or damage due to flooding, mold and/or fire emergencies.
• Facilitated and documented initial property damage & loss inspection in Exact Analysis via DASH.
• Explained the extent of damage and scope of restorative efforts to clients.
• Obtained and submitted signed work authorization approvals, prior to actuating demolition & restorative process.
• Responsible for water damage mitigation, on-location cleaning and safe content handling.
• Provided
• Fulfilled a myriad of emergency and preventative service order requests including:
• Fire & Water damage mitigation
• Mold Remediation
• HVAC ductwork cleaning
• Securing off-site temporary repair posts
• Performed standard demolition procedures, ethically removing damaged building materials from residential & commercial job sites:
• Carpet & Padding
• Drywall
• Insulation
• Flooring & Framing
• Assessed damaged properties.
• Proactively align the 25+ McKesson Distribution Centers to NorthStar objectives and upcoming initiatives.
• Serve as central point of contact for all US based McKesson teams to manage any issues with NorthStar branded inventory.
• Identify and organize multiple teams required for resolution to any challenges encountered in the field.
After Hours Barber & Salon 2009 –Present
Master Barber, Memphis, TN
Licensed Master Barber and shop owner. Specializes in providing quality male grooming services and approved skin care treatments.
• Consistently demonstrated a deep understanding of the art and science of barbering, particularly when servicing textured hair clients.
• Mastered the service of grooming all male hair types and growth patterns, through continual professional development courses, practicums, and hair competitions.
• Maintained annual 100% health, safety and sanitation inspection ration. POST SECONDARY EDUCATION
Lamar Community College, Associates in Major Appliances Repair, Port Author, TX Pyramid Barber College, Master Barber’s License, Memphis, TN
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