Customer Service High School

MATTHEW BROWN

Seaton Crescent, Savanna La Mar, Westmoreland JM • 876-***-**** • **************@******.*** Professional Summary

Customer relationship management, conflict resolution, time management, document control, and leadership are among the skillsets of this dedicated and unconventional strategic thinker.

Skills

Computer proficiency

Managing office supplies

Advanced clerical knowledge

Extremely organized

Education

Accounting and Finance - Certificate - 2024

Northern Caribbean University - Mandeville, Manchester Parish Business Education - High School - 2023

Petersfield High School - Westmoreland Parish

Customer Service

Critical Thinking

Flexible

Accomplishments

Caribbean Secondary Examinations Council (CSEC)

English A

Principles Of Business

Office Administration

Electronic Document Preparation Management

Mathematics - Pending

City & Guilds

Mathematics

Work History

Loan Advisor/ Customer Service Representative

Itel International- 2024-2025

• Review, determine qualification and Process loan applications

• Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services

• Review loan agreements to ensure that they are complete and accurate according to policy

• Correspond with applicants to improve application and respond to questions about the process

• Provide exceptional customer service and support to clients throughout the loan process

• Communicate loan terms and conditions to clients and answer any questions they may have

• Prepare loan documents and ensure that all loan files are complete and in compliance with regulations Administrative Assistant - 2023 - 2024

Westmoreland Municipal Corporation

• Created and updated physical records and digital files to keep current, accurate, and compliant documentation. Interact with customers.

• Inbound phone calls, mail, and faxes were managed and directed appropriately by me.

• Meetings and appointments are organized and scheduled by me.

• Am in charge of submitting a monthly memorandum.

• Performed general clerical tasks both independently and with supervision.

• Updated databases and created quality, quantity, and pricing spreadsheets/charts.

• Communication with customers

Receptionist: 2022 – 2022 (School Work Experience) Ministry of Labour and Social Security

• Interacted with organizational staff, executives, clients, vendors, and visitors daily.

• Provide information and literature about the residence in person and over the phone.

• Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices.

• Kept the reception area clean and tidy to give visitors a positive first impression. Certifications

Diploma in Business Administration

Diploma in Personal Bookkeeping and Accounting

Economics

Basics Of Risk Management in Insurance Sector

Administrative Support

References

Available upon request

Contact this candidate