Case Manager Customer Service

OBJECTIVE

To apply my existing customer service experience and knowledge of people at a company that recognizes growth and requires a highly-motivated, personable and ambitious individual.

EDUCATION

B.S. in Social Work – University of Valley Forge, Phoenixville, PA (2015)

·Member of the Phi Alpha Honors Society for Social Work

WORK EXPERIENCE

Glade Run Lutheran Services – Blended Case Manager – (March 2024 – Present)

The Blended Case Manager provides case management services to adults and children who suffer from a serious mental illness or emotional disturbance.

Work with the consumer and families to access, link, coordinate and monitor needed services as well as to provide support and advocacy to assist consumers in maintaining in their home or community.

ALDI Warehouse Associate (August 2023 – February - 2024)

Selects and receives incoming stock efficiently to effectively fulfill orders received from stores.

Performs general cleaning duties to achieve warehouse appearance standards and safety requirements.

Cooperates and interacts effectively with peers, suppliers and warehouse leadership through ongoing communication and exchange of information.

Provides input to the warehouse management regarding changes to improve processes.

Acts and decides independently within the delegated area of responsibility.

Performs all assigned tasks, accurately, efficiently, and within company policy and procedures.

Operates equipment according to safety guidelines in performance of essential job functions.

Notifies management regarding product quality, safety concerns, and sanitation issues.

NOC Operator (December 2021 – April 2023)

NOC Operator (Contractor), Crown Castle, Pennsylvania (August 2021 – December 2021)

Placement Facilitator, Family Pathways, Pennsylvania (December 2018 - April 2021)

Case Manager, St. Peters Management Non-Profit, Pennsylvania (September 2015 - December 2018)

Intern, St. Peters Management Non-Profit, Pennsylvania (October 2014 - September 2015)

Assistant Softball Coach, University of Valley Forge, Pennsylvania (January 2016 - December 2018)

Barista / Cashier, Sodexo, Pennsylvania (January 2014 - April 2015)

ADDITIONAL SKILLS AND CERTIFICATIONS

·Exceptional with Microsoft Word, Excel, Power Point, and Internet

·Strong ability to comprehend complex interpersonal relationships and people

·Ability to work and thrive in a fast-paced environment

·Excellent analytical, technical and problem-solving skills

·Strong written and verbal communication skills

·Able to learn new concepts and apply them to solutions

Contact this candidate