Information Technology Network Engineer

Charles W. Gillison Jr.

Network Engineer

571-***-**** **********@*****.*** LinkedIn

EDUCATION

● Wake Tech, Wake County, NC A.A. Information Technology: Network Management

Relevant Courses: Enterprise networking, Python Programming, Switching & Routing, Wireless Technology, Hardware Software Support, Windows/Linux Server Management

● George Mason University Envision: Game and Technology Academy

Studied game development and gained experience in coding, character design as well formulating and building levels and animations in 3-D environments

● Battlefield High School ILITE Cyber Defense Camp

Studied and employed cyber defense techniques such as setting up networks and firewalls, configuring rules and permissions, and verifying network traffic

SKILLS

• Network Protocols: DHCP, SSH, VTP, IPSEC, SNMP, UDP, HTTP(S), ICMP, VOIP, STP, EAP-TLS, TCP/IP, DNS

• Network Design and Installation: Meraki, Nutanix

• Cisco Networking Equipment: Switches, Routers, Servers

• Computers: Python, HTML, CSS, SQL, Hard/Software Support, Soldering, Windows, MacOS, Linux, VMware, Virtualbox, Microsoft Azure, Active directory, Group policy

• Soft Skills: Troubleshooting and Diagnostics, Technical documentation, Security Awareness, Software installation and configuration, Microsoft office suite, Effective communication, Teamwork, Adaptable, Able to rapidly learn new skills CERTIFICATIONS

• Information Technology: Wireless Network Certification Feb 2025 Wake Tech Community College

• Information Technology: Cisco Network Associate Jun 2024 Wake Tech Community College

• CCNAv7: Enterprise Networking, Security, and Automation May 2024 Cisco Networking Academy

• CCNA: Switching and Routing Wireless Essentials Dec 2023 Cisco Networking Academy

• CCNAv7: Introduction to Networks Oct 2023 Cisco Networking Academy EXPERIENCE AND GROUPS

• Lead Technician, UbreakIfix Raleigh, NC November 2024 - Present

Instructed and trained employees on in depth repairs involving phones, laptops, desktops, consoles, and other technology

Maintain detailed technical documentation on each device brought into store using a workorder system

Sold Asurion’s Home+ Service directly to customers by initiating relationships and building rapport

• Tile Craftsman, Proteus LLC Cary, NC February 2022 - October 2023

Operated custom machinery to hand craft high value concrete artisan tiles

Improved layout of drying equipment to cool and dry tiles resulting in saving several hours per batch

Attacked numerous side projects, which required creative solutions and problem solving

• Technician, Jiffy Lube Ashburn, VA June 2019 – July 2020

Learned problem solving workflows and solutions from an automotive perspective

Entrusted with operating multiple positions to understand the entire flow of business. Maintained a streamlined workflow for the entire garage

Employed new strategies, resulting in a 20% higher average invoice Wake Tech Programming Club

National Technical Honors Society (NTHS)

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