Patient Care Customer Service

FRANCHESKA ARIAS

Minneapolis, MN ***** 612-***-**** **************@*****.***

SUMMARY

Dedicated, bilingual nursing student with over three years of experience as a Certified Nursing Assistant, and recent clinical rotation in a hospital setting. Skilled in delivering compassionate, hands-on patient care, monitoring vital signs, assisting with ADLs, and supporting healthcare teams. Fluent in English and Spanish, with a strong background in customer service and medical assembly. Certified in CPR and BLS. Currently pursuing an Associate of Science in Nursing, and one day my BSN in Science, with a passion for improving patient outcomes and growing within the healthcare field. I enjoy learning and working in other fields; I see it as a way of growth. SKILLS

● Vital signs monitoring

● Patient care

● Electronic health records

● Medication administration

● Regulatory compliance

● Team collaboration

● Effective communication

● Admitting support

● Urinary catheter care

● Chronic disease management

● Pediatric care

● Time management

● Memory retention

● Language proficiency

● Basic life support

● First Aid/CPR

● Microsoft office

CLINICAL EXPERIENCE

STUDENT NURSE – CLINICAL ROTATION FROM MINNEAPOLIS COLLEGE JONES-HARRISON SENIOR LIVING, MN, APRIL 2025

● PROVIDED PATIENT CARE UNDER RN SUPERVISION DURING ROTATIONS

● ADMINISTRATION OF MEDICATIONS

● ASSISTED IN ADMINISTERING INTRAMUSCULAR AND SUBCUTANEOUS INJECTIONS UNDER NURSING SUPERVISION DURING CLINICAL ROTATIONS.

● ASSISTED WITH BATHING, FEEDING, TOILETING, AND REPOSITIONING

● PRACTICED SAFE INFECTION CONTROL PROCEDURES AND PROPER PPE USE

● OBSERVED WOUND CARE, MED ADMINISTRATION, AND DOCUMENTATION PRACTICES

● MEDICAL RECORDS MANAGEMENT

● COMMUNICATED RESPECTFULLY WITH PATIENTS AND FAMILIES EXPERIENCE

04/2023 to Current Certified Nursing Assistant

North Memorial Hospital Minneapolis, MN

● Delivered compassionate care to patients across multiple units

● Recorded vital signs and monitored patient conditions

● Assisted patients with daily activities and mobility exercises

● Supported nursing staff with charting and documentation

● Ensured clean, safe, and supportive environments

● Assisted with admission procedures such as gathering personal data from the patient's chart.

● Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.

● Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

● Answered call lights promptly and responded to patient needs accordingly.

● Provided emotional support to family members regarding end-of-life decisions.

05/2022 to 01/2023 Customer Service Associate

Holiday Gas Station Minneapolis, MN

● Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.

● Resolved customer inquiries in a timely manner.

● Kept work area neat, clean, and well-stocked at all times.

● Answered phone calls from customers promptly and courteously.

● Provided product recommendations based on customer needs.

● Tracked inventory levels of popular items to ensure availability for customers' orders.

● Developed relationships with key clients through regular contact and follow-up communication.

05/2021 to 02/2022 Medical Device Assembler

Boston Scientific Minneapolis, MN

● Monitored quality control standards throughout the assembly process.

● Assisted in training new assemblers on assembly processes and procedures.

● Resolved technical issues related to the assembly process.

● Performed preventive maintenance on machines and equipment used in the production process.

● Maintained accurate records of all assembled products and their associated materials and parts.

● Packaged finished products in accordance with customer requirements.

10/2019 to 09/2021 Crew Member Team Leader

McDonald's Minneapolis, MN

● Trained new employees and ensured excellent customer service

● Managed food preparation, cash register operation, and hygiene compliance

● Created an environment where employees felt respected and valued.

● Maintained daily records of transactions, sales, and inventory levels.

● Addressed any issues between employees promptly and fairly.

● Motivated team members through positive reinforcement techniques such as rewards or recognition.

EDUCATION AND TRAINING

Expected in 12/2026 Associate of Science: Nursing

Minneapolis Community And Technical College Minneapolis, MN 01/2021 High School Diploma

South High School South Minneapolis

LANGUAGES

Spanish:

Native/ Bilingual

English:

Professional

Italian:

Limited

CERTIFICATIONS

● CPR

● BLS

● Microsoft Office

● Certified Nurse Assistant

● Customer Service Training

ACCOMPLISHMENTS

● STAR SCOLARSHIP

● WALLIN SCOLARSHIP

● AWARD OF RECOGNITION AS AN OUTSTANDING NURSE ASSISTANT AT NORTH MEMORIAL HOSPITAL

#HRJ#bf28f8f4-4242-480f-9060-67e0df49da25# ● LEADERSHIP

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