User Experience Network Engineer

Melvina Bryant

+1-770-***-**** **************@*****.*** Riverdale, GA 30274

WORK EXPERIENCE

Lead Network Engineer, AT&

October 2000 - December 2024

• Managed network resources effectively to optimize performance and enhance connectivity for users.

• Troubleshot connectivity issues to ensure uninterrupted network access and improve user experience.

• Implemented robust security protocols to safeguard sensitive data against potential threats and vulnerabilities.

• Configured firewalls to establish secure network boundaries and protect organizational systems from external attacks. Management / Wireline Multimedia Technician, AT&

October 2000 - December 2024

• Implemented system upgrades to enhance functionality and improve user experience.

• Provided exceptional customer support to resolve inquiries and ensure satisfaction.

• Performed signal testing to ensure optimal network performance and reliability.

• Resolved network troubleshooting issues to maintain seamless connectivity and service quality.

• Installed equipment efficiently to facilitate smooth operations and enhance infrastructure. Technology Operations Associate Technician, AT&

October 2000 - December 2024

• Performed routine system maintenance to ensure optimal performance and reliability of IT infrastructure.

• Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.

• Executed hardware installations by configuring equipment and integrating it into existing systems.

• Diagnosed and resolved network troubles to maintain connectivity and minimize downtime across the organization.

• Configured software applications to meet organizational requirements and improve workflow efficiency.

• Managed documentation to ensure accurate records and compliance with regulatory standards. Senior Application Developer / Release Manager, AT&T October 2000 - December 2024

- Managed code releases from development

to production across platforms.

- Built and maintained CI/CD pipelines.

- Created system architecture and API

documentation.

- Collaborated with QA and DevOps teams

for smooth deployments.

- Migrated legacy systems with minimal

disruption.

EDUCATION

Georgia State University

A.S., Computer Science

Georgia State University

B.S., Computer Science

SKILLS

CCNA, Collaboration, Computer Science, Deployment, Developer, DevOps, Documentation, Git, Juniper, Servicenow, Software Development, System Architecture, Technical, Troubleshooting CERTIFICATION AND LICENSES

ServiceNow CAD 2021

ServiceNow CSA 2021

Routing 2010

Cisco Certified Network Associate (CCNA) 2009

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