Technical Support It
Resume:
As a dedicated IT professional with extensive experience in technical
support, troubleshooting, and network security. Skilled in diagnosing and resolving hardware/software issues, maintaining security compliance, and ensuring seamless IT operations. Proven ability to enhance system functionality, minimize downtime, and strengthen cybersecurity defenses.
Certifications
Security+ ce Certification
CompTIA
Cyber Security 101 Certificate
TryHackMe
Employment history
IT Lead Specialist, SHO-LINK INC Aug 2016 - Mar 2025 Essex, Maryland, United States
IT Support, Comcast Cable Company Aug 2009 - Apr 2016 Customer Service Representative,
Professional Group Inter-securities,
Inc.
Jun 2006 - May 2008
Gather, data, analyze, and report daily/weekly/monthly inflow and outflow of customer electronic communication and telephone solicitations and inquiries. Enhanced employee/customer relations through daily mentoring, one-on-one interactions and motivational strategies. Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from management. Education
Largo High School
High School Diploma
UMGC, Online Sep 2022 - Present
Bachelor's in Information Tech
Delivered comprehensive technical support, troubleshooting network and hardware/software issues.
Streamlined IT infrastructure operations through automated troubleshooting protocols, improving system resilience.
Implemented advanced security measures, reducing system downtime and bolstering operational integrity.
Led system upgrades and maintenance, ensuring business continuity with minimal disruptions.
Provided remote access support to worldwide sites, enhancing IT accessibility and efficiency.
Delivered hands-on technical support, resolving connectivity issues across broadband and wireless services.
Diagnosed and repaired network disruptions, ensuring reliable service for end users. Installed and configured network devices, improving system performance and security.
Ensured compliance with industry standards and local regulations for safe IT operations.
Vawn Walsh
IT Support Specialist,
Cyber Security Analyst
US
**********@*****.***
Skills
Data Analysis
Technical Support
Customer Service
Communication
Microsoft PowerPoint
Troubleshooting
Network Security
Incident Response
Risk Management
SIEM
Firewall
IDS/IPS
EDR
Links
References
Dr. Geneva Henderson
Gia Ridley
Dr. Alan Johnson
***************@*****.***,
**************@*****.***,
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